Visit the online booking tool to book your Wheel-Trans trips.

  • Advanced and Same-Day Trip Booking: 5 a.m. to 11 p.m.
  • Trip Confirmation/Cancellation: 5 a.m. to 2 a.m.

RideLine Automated Touch Tone service: 416-397-8000

  • Advanced and Same-Day Trip Booking: 5 a.m. to 11 p.m.
  • Trip Confirmation/Cancellation: 5 a.m. to 2 a.m.

Reservations: 416-393-4222

  • Advanced Trip Booking: 7 a.m. to 11 p.m.
  • Same-day Trip Booking: 5:30 a.m. to 11 p.m.
  • Trip Confirmation/Cancellation: 5:30 a.m. to 11 p.m.

*Due to COVID-19 restriction, regular trips to be booked over the phone with Reservationists.

Priority Line: 416-393-4311

Open 24 hours a day, seven days a week

Call when you receive a No-show and require another trip or to inquire about late vehicles (30 minutes or more). All other calls will be transferred.

If you are taking the subway as part of your trip, review our scheduled subway closures, before booking.

Types of trip requests

  1. Occasional “same day” trips: booked on the day of service, at least four hours prior to the desired pick-up or drop-off time.
  2. Occasional “advance” trips: booked for the next day and up to seven days in advance of travel.
  3. “Regular” trips: a recurring trip at the same time of day, same day of the week to the same destination and for a minimum of two consecutive weeks, e.g. trips to work, school or physical therapy.

Please note that all Wheel-Trans Regular Trip Bookings (Pre-booked/Automatically Scheduled Rides) are cancelled on statutory holidays. If you still need to travel on the statutory holiday, please book the ride as an occasional trip.

Booking your trip guides

Before booking your trip, review the TTC’s Booking your trip guides:

  1. Review how to book a regular or occasional trip through the online booking tool.
  2. Review how to modify your trip through the online booking tool.
  3. Review how to modify your trip interruptions through the online booking tool.
  4. Learn how to set and edit your communication preferences through the online booking tool.

Regular and occasional trip bookings, Family of Services trips, and cancellations can also be made by calling RideLine or Reservations.

What you need

Please have the following information ready:

  • Your registration number. This is a six-digit number that appears on your Wheel-Trans registration card.
  • The exact address and major intersections of the locations that you wish to travel to.
  • The assistive device that you will be travelling with and whether you will be travelling with a support person or companion (and their assistive device if applicable).
  • Your preferred arrival or departure times for your trips.

Booking your trip using RideLine    

You can book occasional “same day”, “advanced” and “regular” trips using  RideLine. This service is available from 5 a.m. to 11 p.m. seven days-a-week. This services is also available two hours earlier than if you call Reservations.

  • To access Rideline, you will need to enter your 6 digit registration number, followed by your four digit default password which is the month and day of your birthdate, e.g. January 6 is 0106.
  • When using RideLine, you can book addresses that are on your registered (favourites) list, major landmarks and addresses that you have travelled to within the last six months.
  • Call or email Customer Service at 416-393-4111 to register additional addresses.
  • If your trip request is not available at the time of your booking, the request will be placed on a waiting list. When we are able to confirm the reservation, you will receive a confirmation from our automated call-out service.

Booking your shared-ride trip by calling Reservations    

You can book occasional “same day”, “advanced” and “regular” trips by calling Reservations.

  • Please note that we receive high call volumes resulting in frequent busy signals and long wait times.
    Obtaining trip information
  • Your trip details are available after 9 p.m. on the evening before your trip or anytime on the day of service.
  • Our automated call-out service will provide you with the details of your scheduled trip, including the trip times, destinations and vehicle type. Automated calls are made after 7 p.m. on the evening before your trip or after 8:30 a.m. on the day of your trip.
  • If you miss the automated call, you can get the information