1.1 The Toronto Transit Commission (TTC) is committed to conducting its business with integrity, honesty, and professionalism consistent with this Code of Conduct (Code), and in compliance with the law.

1.2 This Code provides a formal statement of the policies and a framework of principles and expectations of ethical behaviour and business conduct of the TTC, and its employees and contractors.

1.3 All employees and contractors are expected to be aware of, and comply with, the Code and related TTC policies, as well as applicable laws. For the purpose of this Code, "employee" includes:

(a) a regular, full-time, part-time, temporary, student, co-op, intern, casual or term employee on the TTC payroll;
(b) an individual that is paid by a third party and uses TTC assets (e.g. computers), and performs work for the TTC on TTC property (e.g. Non Employee Labour Assistants);
(c) a consultant or independent contractor that uses TTC assets (e.g. computers) and performs work for the TTC on TTC property; and
(d) unpaid interns or co-op students.

1.4 This Code shall govern and guide employees and contractors in the performance of their duties and responsibilities and daily business decision making and interaction(s) with others.

1.5 All contractors will be advised of the applicable provisions of this Code and will be expected to enforce these requirements for their employees, sub-contractors and agents.

1.6 This Code is not designed to anticipate or foresee every possible event or situation that may arise. Employees and contractors are expected to use their best judgement in the spirit of this Code. Employees and contractors are encouraged to ask for guidance before taking action.

1.7 Any violation of this Code by an employee may result in discipline, up to and including dismissal. Management should contact the Employee Relations Section of the Human Resources Department prior to any disciplinary action being taken.

1.8 Any violation of this Code by a contractor may result in the termination of their contract.


This Code provides a framework of principles for conducting business and dealing with employees, customers, contractors and other stakeholders which are:

- to act with integrity, honesty, and professionalism and in the best interests of the TTC;
- to be scrupulous in the proper use and protection of TTC information, funds, equipment, facilities, employee benefits available under the TTC Benefit Plan, and other assets;
- to comply with all laws, regulations and TTC policies governing ethical behaviour and conduct;
- to exercise fairness, equity, courtesy, and sensitivity in dealing with employees, customers, contractors and other stakeholders;
- to respect the dignity and rights of others and without discrimination;
- to avoid conflicts of interest or the appearance of a conflict of interest; and
- to promote a safe and secure work environment.


All employees and contractors are required to:

3.1 Adhere to the standards described in this Code.

3.2 Comply with all applicable legislation and municipal by-laws, including but not limited to the responsibilities and obligations as set out in the Ontario Human Rights Code. Employees and contractors are expected to be sufficiently familiar with any legislation that applies to their work and to recognize potential liabilities and know when to seek advice. If in doubt, employees and contractors are expected to ask for clarification.

3.3 Perform their duties and responsibilities with integrity, impartiality, professionalism, skill, honesty, objectivity, care and diligence, using their job-related authority in a fair and equitable manner.

3.4 Be accountable and transparent and apply good judgment and discretion in the course of making business decisions.

3.5 Avoid all real or perceived conflicts of interest.

3.6 Not engage in inappropriate and unprofessional conduct in the workplace, examples include: profanity, or swearing; excessive noise; insulting or negative comments that can affect the workplace; offensive pictures or jokes; and demonstrating little or no respect for others and/or their personal belongings. Employees are expected to be reasonable and fair in their expectations of each other and resolve any conflict in a mature and professional manner;

3.7 Not attempt, threaten or cause damage to any property or assets in the workplace;

3.8 Reflect a professional image at all times. Employees and contractors are requested to be mindful of their attire and dress appropriately for their job;

3.9 Abide by TTC policies and procedures, instructions and lawful directions that relate to their employment, duties and responsibilities;

3.10 Refrain from committing or condoning any unethical or illegal act or instructing another employee or contractor to do so. TTC employees and contractors should take the approach that every act should withstand the scrutiny that would be applied if it were committed in public view;

3.11 Maintain a safe and secure work environment;

3.12 Refrain from making comments that slander, defame and/or disparage the reputation of the TTC or an employee of the TTC; and

3.13 Promptly report violations of this Code as set out in Section 7 of this Code.


In addition to the requirements as set out in section 4.0 above, TTC managers and supervisors are required to:

4.1 Commit to being a leader, and model the appropriate behaviours outlined in this Code.

4.2 Ensure that their employees and contractors are aware of, and act in compliance with, this Code and its related policies.

4.3 Create a work environment reflecting the content and spirit of this Code and TTC values.

4.4 Must make every effort to establish and maintain adequate systems, procedures and controls to prevent and detect fraud, theft, breach of trust, conflict of interest, bias and any other form of wrongdoing and criminal activity.

4.5 Upon receiving disclosure of an actual or potential breach of this Code, the supervisor or manager shall either determine that no breach exists or take reasonable steps to ensure that the matter is addressed in the appropriate manner. This includes seeking advice from Employee Relations.

4.6 Ensure that each incident of suspected wrongdoing is investigated. If a breach of this Code or any other related policy is proven, the TTC will deal firmly and fairly with the employee or contractor, as applicable, in addressing the breach of this Code or any other related policy.


5.1 All employees and contractors subject to this policy are expected to be aware of and comply with all applicable laws, regulations and TTC policies, rules, standard operating procedures, practices and/or instructions which may be amended from time to time at the TTC’s sole discretion.

5.2 Every person, across various disciplines, is also expected to uphold the practices and principles related to his/her respective professional regulatory body.


6.1 A breach of this Code requires immediate attention, and employees and contractors (as applicable), have an obligation to report any known or suspected breaches, including unethical or illegal conduct as soon as they occur or become aware of them.

6.2 Any allegation of a breach of this Code should be made to the employee’s immediate supervisor or, if the allegations are being reported by a contractor to the applicable TTC representative or contract administrator.

6.3 Employees and contractors should provide as much information as possible about the possible breach they are reporting.

When reporting an alleged violation of this Code, employees or contractors are encouraged to provide their name and contact information. This information will assist in the investigation of the matter, including any follow-up discussions that may be needed. In some cases it may not be possible to initiate or properly conduct an investigation without this information.

6.4 It is recognized that in some circumstances employees or contractors may not be comfortable raising a concern regarding a potential breach of this Code to their supervisor or manager. For these reasons, the TTC has established the “integrity” program, using the services of a third party service provider, and has set up an independently managed, toll-free hotline that is available year-round, 24 hours a day, 7 days a week to receive reports from employees or contractors on potential breaches of this Code or criminal activity. The integrity program is an anonymous reporting mechanism.

For information on how to report possible breaches of this Code or criminal activity to our third party vendor, please visit Clearview Connect’s website at www.clearviewconnects.com or call 1-866-840-5217. Information is also available at work locations.

The TTC recognizes that there may be cases of emergency where it is necessary to immediately report an on-going, dangerous criminal activity. In these cases, employees should call 911 or PAX 9-911 and notify Transit Control at PAX 3555.

6.5 Employees and contractors must co-operate fully during an investigation relating to a suspected breach of this Code or any other related policy.

6.6 Acts of retaliation or consequence targeted at any employee who reports a suspected breach of this Code, is a potential witness, or is involved in an investigation will not be tolerated. Such acts will result in disciplinary action up to and including dismissal.

6.7 Any employee under investigation for an alleged breach of this Code may, among other things, be suspended with or without pay or be re-assigned to other duties pending completion of the investigation, depending on the particulars of the case and the best interests of the TTC.

6.8 When in doubt about the interpretation or application of this Code, clarification should be sought from an employee’s immediate supervisor.


Employees shall also be governed by the Conditions of Employment Policy. For further information and guidance on this matter refer to the Conditions of Employment Policy.


8.1 The TTC will provide protection from retaliation towards employees and contractors who, in good faith, make a complaint or disclosure about an alleged breach of this Code, using the available reporting channels, and will also ensure that these employees will not be disadvantaged or prejudiced in the making of such a complaint or disclosure.

8.2 For further information and guidance on this matter consult the Whistle Blower Reporting and Protection Policy.


9.1 TTC assets are provided to employees and contractors based on business needs and are a resource to assist employees and contractors in performing their job duties and responsibilities. Employees and contractors have a responsibility to protect the TTC’s assets and property.

9.2 Employees and contractors shall not use, without authorization, any property, assets or other resources of the TTC for any personal reasons. In addition, employees must ensure that any property (including cash, cheques, documents, inventories and equipment) in their care and entrusted to them as part of their job duties and responsibilities is properly secured and protected at all times.

9.3 Employees and contractors shall only use the TTC’s property for activities associated with the discharge of their duties and responsibilities, unless proper authorization has been granted in advance. Facilities such as internet access, electronic mail, voice mail, internal mail and bulletin boards are provided for TTC business and sponsored activities, and must be restricted accordingly, unless another use is approved by management.

9.4 Employees and contractors using the internet in their jobs are prohibited from performing any unacceptable or unlawful activities on the TTC’s electronic network. By way of example, this would include accessing pornographic or hate propaganda websites.

9.5 The TTC’s electronic networks are corporate assets and employees should be aware that communications over its electronic networks should not be considered private communications.

9.6 Intellectual property is comprised of, but is not limited to, trademarks, domain names, patents, designs, ideas, processes, copyrights, inventions and data. Employees and contractors have a duty to protect the TTC’s intellectual property. Subject to applicable laws, any inventions, discoveries or improvements made by employees during the course of their work at the TTC is and shall become the property of the TTC. This shall apply regardless of whether the invention or discovery occurred during working hours at the TTC or used TTC assets. Intellectual property is also considered confidential information.

9.7 For further information and guidance on these matters consult the Computer Security-Assets and Information Policy and Conflict of Interest Policy.


10.1 No current or former employee shall use or disclose, other than in the performance of the person’s official duties and responsibilities, or as may be required by law, or in reporting wrongdoing (i.e. whistle-blowing) confidential information gained in the course of or by reason of the person’s position or employment. For further information and guidance on confidential information consult the Conflict of Interest Policy.

Confidential information means all information not in the public domain, whether disclosed in writing, orally, or in a machine readable form, including but not limited to, information related to the business affairs of the TTC, trade secrets, employees, negotiations, contractual relations, and information subject to solicitor and client privilege.

10.2 Only with proper authority will employees give or release to anyone, confidential information acquired in the course of that person’s duties and responsibilities with the TTC.

10.3 It is every employee’s responsibility to ensure that all information collected, produced or obtained in the course of their duties and responsibilities, whether in reports, memos, oral communication or electronic format, is as accurate as possible. No employee shall wilfully or intentionally mislead other employees, contractors, management or the public about any issue of TTC concern.

10.4 Personal information collected by the TTC must be used or disclosed in compliance with the Municipal Freedom of Information and Protection of Privacy Act (“MFIPPA”). For further information and guidance on the protection, use and disclosure of information consult the Freedom of Information and Privacy Policy.

10.5 No employee shall benefit, either directly or indirectly, from the use of information acquired during the course of employment that is not generally available to the public.


An employee that has engaged in a criminal activity that directly or indirectly impacts the employee’s employment shall be subject to disciplinary action up to and including dismissal and/or legal action. For further information and guidance on this matter consult the Criminal Misconduct Policy.


12.1 Communications with the media and public will be conducted so that all information originates from a qualified, informed and approved TTC spokesperson. For further information and guidance on this matter, consult the Employee Communications with Media Policy.

12.2 Employees must use caution to ensure that the TTC’s interests are not compromised in any way, either by the use of TTC letterhead, e-mail addresses or by any other implication.


13.1 Employees of the TTC are expected to conduct themselves with personal integrity, ethics, honesty and diligence in performing their duties and responsibilities for the organization and in all of their business dealings.

13.2 Employees are not to engage in any situation which presents a conflict of interest; including but not limited to any situation whereby employment with the TTC is used for personal gain or advancement and/or expectation of personal gain or advancement.

13.3 Employees and contractors are required to disclose to their immediate supervisor any relative who is currently or becomes employed with the TTC which may present a conflict of interest.

13.4 Employees are required to fully comply with the requirements of the TTC Conflict of Interest Policy. For further information and guidance on this matter, consult the Conflict of Interest Policy.


An employee must ensure that moonlighting at an external job or business does not negatively impact on the employee’s performance at the TTC, nor contravene any of its related policies and procedures. An employee shall not be permitted to moonlight at an external job or business during the employee’s normal working hours at the TTC. If there is a potential conflict, employees must advise their immediate supervisor of all external work situations, including being self-employed, during off-duty hours, vacation periods or while on leaves of absence, to ensure compliance with this Code and its related TTC policies. This includes providing the full details of such work (i.e. type/nature of work, name of employer/business, days/hours of work, etc.). For further information and guidance on this matter, consult the Conflict of Interest Policy and the Conditions of Employment Policy.


15.1 To ensure public trust in the TTC, employees must be, and appear to be, both personally impartial and free of undue political influence in the exercise of their duties and responsibilities.

15.2 The TTC supports employees who take part in community activities. However, it is important to bear in mind that such service may at times, place the employee in a real or perceived conflict of interest situation. Employees must notify their immediate supervisor of potential or actual conflict of interest situations, who in turn will seek direction from Employee Relations.

15.3 Employees must ensure that any involvement in a municipal election campaign does not adversely affect their ability to perform their duties and responsibilities as employees of the TTC.

15.4 Employees may not canvass or work in support of a candidate during an employee’s working hours.

15.5 For further information and guidance on these matters, consult the Conflict of Interest Policy, the Federal, Provincial and Municipal Elections Policy and the Use of TTC Resources During an Election Policy.


Respect and Dignity

16.1 The TTC is committed to providing a work environment and service that respects dignity, self-worth and human rights of every individual, and is free of discrimination or harassment. The TTC will not tolerate any acts of discrimination or harassment perpetrated against or by any employee, contractor, or member of the public utilizing TTC services. For further information and guidance on this matter consult the Respect and Dignity Policy.

16.2 All employees and contractors are expected to act respectfully towards others and not conduct themselves in a manner that will embarrass and/or jeopardize the integrity, business interests, image and/or reputation of the TTC.

16.3 All employees and contractors are encouraged to report all incidents of discrimination and/or harassment experienced, witnessed, or having knowledge of to a supervisor, member of management and/or the Human Rights Department.

Workplace Violence

16.4 The TTC is committed to providing a safe work environment and service that is free from violence or the threat of violence. The TTC will not tolerate any actual, attempted or threatened violence against or by any employee, contractor, or member of the public utilizing TTC services. For further information and guidance on this matter consult the Workplace Violence Policy.

Graffiti and Vandalism

16.5 Graffiti in the workplace is an act of vandalism that demonstrates a total disregard for one’s co-workers and the workplace. Incidents of graffiti in the workplace will not be tolerated. Any employee responsible for graffiti may be charged criminally and may be disciplined up to and including dismissal.

16.6 Graffiti which singles out a person or groups of people because of their race, ancestry, colour, ethnic origin, place of origin, citizenship, creed, religion, age, sex (including pregnancy), marital status, sexual orientation, gender expression, gender identity, record of offences, family status and disability is a form of harassment. It is contrary to the Ontario Human Rights Code and the TTC’s Respect and Dignity Policy. Such graffiti creates a poisoned work environment and is illegal in Ontario. Any employee who finds graffiti in the workplace must report it to Transit Control at extension 3444 and their supervisor.