1. The TTC supports the goals of the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and is committed to providing equal treatment and equitable benefits of the TTC services, programs and facilities in a manner that respects the dignity and independence of people with disabilities.

2. Under section 6 of the Accessibility Standard for Customer Service, Regulation 429/07 (http://www.e-laws.gov.on.ca/html/regs/english/elaws_regs_070429_e.htm) established by the AODA, the TTC must ensure that employees, volunteers and all other personnel, including third party Contractors, who deal with members of the public or other third parties on behalf of the TTC or, who participate in developing the TTC policies, practices or procedures on the provision of goods and services receive training on accessible customer service. 

3. Under section 7 of the Integrated Accessibility Standards, Regulation 191/11 (http://www.e-laws.gov.on.ca/html/regs/english/elaws_regs_110191_e.htm) established under the AODA, the TTC must ensure that training is provided on the requirements of the accessibility standards referred to in Regulation 191/11 and on the Human Rights Code
 
4. All personnel must complete training that meets the requirements of the AODA, including but not limited to, Customer Service and the Integrated Accessibility Standards. Such training shall include:

 .1 an overview of the AODA;
 .2 Understanding the requirements of the Regulations (including Regulation 429/07 and 191/11);
 .3 How to interact and communicate with persons with various types of disabilities;
 .4 How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a  support;
 .5 How to use equipment or devices available on the provider’s premises or otherwise provided by the provider to people with disabilities to access goods or services; and
 .6 What to do if a person with a particular type of disability is having difficulty accessing the provider’s goods or services.

5. Third party Contractors and other service providers are to ensure that training records are maintained, including dates when training is provided, the number of personnel who received training and individual training records. Contractors are required to ensure that this information is available, if requested by the TTC’s Representative.

6. For more information:

.1 About the Accessibility for Ontarians with Disabilities Act, 2005  - http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/understanding_accessibility/aoda.aspx

.2 Accessibility for Ontarians with Disabilities Act
http://www.e-laws.gov.on.ca/html/regs/english/elaws_regs_110191_e.htm#BK16