On December 13, 2018, the TTC held its eleventh annual Public Forum on Accessible Transit to hear from the public how to improve the accessibility of TTC services and facilities.

Over 100 customers attended the event and shared their experiences with TTC senior management, staff and ACAT members one-on-one and during an Open Public Forum session.
TTC staff are working to improve Wheel-Trans operating procedures, vehicle and station designs, accessible services, customer information, signage and customer service based on comments and feedback from the event.