On September 15, 2016, TTC Board, TTC Staff, and members of the Advisory Committee on Accessible Transit (ACAT) were on hand at the Allstream Centre at Exhibition Place, to hear from the public about the accessibility of conventional TTC and door-to-door (Wheel-Trans) public transit services in Toronto. Approximately 200-225 people attended, while many others followed along online.

TTC staff displayed information boards between 6 pm and 7 pm highlighting recent accessibility improvements and plans for the continued improvement of transit in Toronto, including the Wheel-Trans 10-Year Strategy. The information provided facilitated discussions between TTC customers and management, Board members, staff, and ACAT members.

The open Public Forum, held from 7 pm to 9 pm, provided the opportunity for customers to speak publicly and candidly about their experiences on the TTC, and to provide feedback, concerns and other comments directly to a panel which included Andy Byford, Chief Executive Officer; Chris Upfold, Deputy CEO and Chief Customer Officer; Eve Wiggins, Head of Wheel-Trans; and Mazin Aribi, ACAT Chair. The panel responded to questions twice during the night.

TTC staff distributed comment forms during the Forum so that people could provide comments and suggestions on ways to improve the accessibility and convenience of TTC services. Some of these questions were summarized and read by the facilitator at the meeting. Feedback was also solicited through use of the #TTCAccess twitter hashtag and several customers contacted us via TTC Customer Service. Over 300 comments and suggestions were submitted by customers.

Video

View the YouTube video of the 2016 Public Forum External link will open in YouTube.

Learn more

The 2016 Accessibility Plan Status Report summarizes the TTC’s current activities to improve the accessibility of its facilities and services.

The 2015 Public Forum on Accessible Transit page summarizes issues raised during the 2015 Public Forum and staff responses.

Read the conversation on Twitter #TTCAccess External link opens in Twitter.