Below is a summary of the accessibility issues and suggestions for improvement raised by customers at the 2014 Public Forum regarding Service Improvements. These suggestions were submitted during the meeting, on comment forms, and in comments to TTC Customer Service. Customer comments are accompanied by a summary of the current status of each issue.

More elevators

Comments:

“How long will it take to make all subway stations and streetcars accessible?”

“We need more accessible vehicles and stops but also more stations with elevators. 2025 is not too far away.”

“Runnymede station needs an elevator.”

Response:

The TTC has developed plans to retrofit all subway stations by 2025, with elevators and other accessibility features. Currently, 34 stations are accessible. In 2014, Lawrence West and Dufferin Station were made accessible, and elevator construction began at St Clair West, Woodbine, Ossington, and Coxwell Stations. Additional information is available by visiting the TTC Easier Access website.

The Toronto-York Spadina Subway Extension is expected to open for service in late 2017. All stations along this subway extension will be accessible with elevators and both up and down escalators between all station levels.

Elevator / escalator reliability

Comment:

“Elevators should be inspected hourly. If an elevator is malfunctioning, it needs to be fixed faster. It is not satisfactory to travel to other stations just to get down to subway platform.”

Response:

Sometimes elevators must be shut down for emergency maintenance. When this occurs, Transit Control is notified and promptly reports the shutdown to our general elevator maintenance contractor. Currently employees must report elevator and escalator outages to Transit Control as they become aware of them; however, a real-time monitoring system is under development, and is expected to be completed by 2016. When complete, Transit Control will be immediately notified of escalator and elevator outages, and duration of the outages is expected to decrease.

More service, less crowded

Comments:

“Is there a plan in the works to get people from a non-accessible station like Coxwell to a nearby accessible station like a shuttle bus?”

“Can buses be routed into destinations such as Sunnybrook? There are certain destinations which are used by people with disabilities which should be considered in designing new routes.”
 
Response:

The TTC does not currently have the resources to deploy shuttle buses linking accessible and inaccessible stations, or to supplement inaccessible streetcar routes; however, most inaccessible stations can be reached using our network of accessible buses.

TTC generally avoids rerouting buses into specific destinations, as the inconvenience to customers of the longer ride and out of the way travel usually outweighs the benefits to other customers of a shorter walk. However, TTC staff are happy to evaluate in detail any specific proposals. In some cases there may be a very high percentage of customers who would benefit from a short diversion, and if the overall benefits are positive, then staff would recommend a change.

Wheel-Trans cross-boundary travel

Comments:

“Could you make it easier to get from one city like Toronto to another city like Oshawa? How do you do it?”

“Residing in Markham to visit a family physician in North York have to take mobility and Wheel-Trans. It consumes double the time. Could both transit be integrated please.”

Response:

Wheel-Trans operates within the City of Toronto and up to a maximum of 1 km beyond the borders of York, Peel and Durham. Customers travelling beyond this distance need to transfer and utilize that region's paratransit system. Wheel-Trans is working with York Region and other jurisdictions to cut down on waiting times at the transfer points for customers.