The TTC has a long history of, and commitment to, transit accessibility improvements. Working together with its Advisory Committee on Accessible Transit (ACAT), the TTC has made numerous accessibility improvements to its facilities, vehicles, and services, and is committed to achieving a barrier-free transit system, by 2025, in support of the Accessibility for Ontarians with Disabilities Act (AODA).

The TTC has reported annually on the status of its multi-year accessibility improvement initiatives since 2003. This status report provides an update on the most recent 2014-2018 TTC Accessibility Plan, including progress made to achieve the accessibility improvement and barrier removal activities outlined in the Plan. That plan outlined 41 objectives relating to improving the accessibility of TTC services and facilities over the five-year period from 2014 2018. In total, 24 of the 41 objectives have now been completed. Work to complete the remaining objectives is ongoing.

This report also provides updates on new initiatives introduced by TTC staff since 2014.

Key accomplishments in 2016 included:

  • modernizing Ossington Station, with two new elevators, automatic sliding doors, wayfinding signage, fare gates, and a Wheel-Trans bus bay
  • installing electronic (audible) external announcement systems on buses and streetcars to advise customers of the vehicle’s route and destination prior to boarding
  • expanding Wheel-Trans eligibility to enable any customer with an Ontario Human Rights Code recognized disability that prevents them from using conventional transit for part or all of their trip to access the specialized transit system, as part of the Wheel-Trans 10 Year Strategy and Transformation Program; and
  • expanding the terms of reference for the Advisory Committee on Accessible Transit (ACAT)

Major planned initiatives from 2017 to 2018 include:

  • completing “Easier Access” accessibility upgrades, including elevators, automatic doors, and improved signage and wayfinding, at five additional subway stations
  • piloting changes to two (2) community bus routes
  • launching the “Family of Services” pilot to expand service offerings to Wheel-Trans registered customers to use designated sections of the conventional transit system
  • procuring 80 new, smaller Wheel-Trans buses better able to navigate narrow downtown streets
  • completing the rollout of electronic external route announcements in the subway system
  • continuing implementation of the Wheel-Trans Transformation Program; and
  • implementing a real-time elevator/escalator monitoring system to reduce downtime resulting from unplanned outages and provide more reliable customer information

In addition, new accessibility initiatives which were not originally included in the Multi-Year Accessibility Plan continue to be developed. On an annual basis, TTC staff will report back to the Board and ACAT regarding the progress in implementing the goals and objectives of the Multi-Year Accessibility Plan, and on new accessibility initiatives.

This is an abridged version of the 2017 Accessibility Plan Status Report. The full report Link opens in new window as approved by the TTC Board at their meeting on April 20, 2017 is also available.

Accessibility Consultation and Feedback

Feedback from public consultation events and our accessibility advisory committee (ACAT) has influenced the implementation of the Accessibility Plan.

Status Update: Accessibility Improvement Plans, 2016-2018

Over the next two years, TTC will continue work to achieve the remainder of the goals and objectives set out in the Accessibility Plan.

New Accessibility Improvement Projects

Several new accessibility improvement initiatives were underway in 2016, beyond those originally included in the 2014-2018 Plan.

Financial Summary

Approximately 7% of the TTC’s Capital Budget is dedicated to projects which will improve accessibility for customers with disabilities.