The TTC has a long history of, and commitment to, transit accessibility improvements. Working together with its Advisory Committee on Accessible Transit (ACAT), the TTC has made numerous accessibility improvements to its facilities, vehicles, and services, and is committed to achieving a barrier-free transit system, as mandated by the Accessibility for Ontarians with Disabilities Act (AODA), by 2025.

The TTC has reported annually on the status of its multi-year accessibility improvement initiatives since 2003. This report describes, in detail, how the TTC is meeting, or will meet, the objectives of the 2014 2018 TTC Accessibility Plan. That plan outlined 41 objectives relating to improving the accessibility of TTC services and facilities over the five year period from 2014-2018. In 2014, 16 of the 18 objectives targeted for the year were completed on-schedule. Two objectives relating to opening of accessible third-party entrance connections to the subway system were not completed in 2014, but instead, opened in early 2015. The remaining Accessibility Plan objectives are in progress and are expected to be completed by 2018.

Key accomplishments in 2014 have included:

  • launching the first new low-floor accessible streetcars on route 510 Spadina;
  • opening two more accessible stations, Dufferin and Lawrence West;
  • completely revamping the TTC’s priority seating program, including new information decals in all vehicles, a comprehensive education campaign, and new blue seats in priority seating areas; and
  • upgrading the Wheel-Trans online booking website to enable customers to add new addresses online.

Major planned initiatives from 2015 to 2018 include:

  • completing “Easier Access” accessibility upgrades, including elevators, automatic doors, and improved signage and wayfinding, at nine additional subway stations;
  • installing external announcements on vehicles to advise customers of the route and direction prior to boarding;
  • revising Wheel-Trans eligibility criteria to comply with AODA regulations;
  • ensuring that TTC implementation of the PRESTO Fare Card System is accessible for customers with disabilities; and
  • implementing a real-time elevator and escalator monitoring system to reduce downtime resulting from unplanned outages.

More information and details on many other completed or ongoing accessibility- improvement initiatives are provided in this report. TTC staff will continue to report back to the Board and ACAT on an annual basis on the progress in implementing the goals and objectives of the 2014-2018 TTC Accessibility Plan.

Accessibility Feedback and Consultation

Feedback from customers with disabilities and our Advisory Committee on Accessible Transit (ACAT) has influenced the implementation of the Accessibility Plan.

2014 Accessibility Objectives

Several significant accessibility improvements were achieved by the TTC in 2014.

Ongoing Accessibility Improvement Plans, 2015-2018

Over the next four years, TTC will seek to achieve the remainder of the goals and objectives set out in the Accessibility Plan.

New Accessibility Improvement Projects

Four additional accessibility improvement initiatives began in 2014.

Financial Impact

Several major capital projects worth $461 million will improve TTC accessibility for customers with disabilities.