In preparing this accessibility plan, TTC consulted with its Advisory Committee on Accessible Transit (ACAT), reviewed customer communications submitted through our Customer Service Centre, and reviewed customer comments provided by seniors and customers with disabilities at the Public Forums on Accessible Transit, which have been held annually since 2008. 

Advisory Committee on Accessible Transit (ACAT)

There are many types of challenges experienced by TTC customers using transit services, and it is a complex task to accommodate all customers’ needs. The TTC has established an ongoing process for consulting with, and tapping into the expertise of, people with disabilities and to enlist their support in the search for solutions that work for everyone. This is primarily accomplished through the TTC’s Advisory Committee on Accessible Transit (ACAT), a 15-member group representing a broad spectrum of people with disabilities, including people with physical, sensory, or communication disabilities, seniors, and advocates for people with disabilities.

ACAT and its subcommittees are deeply involved in reviewing plans, vehicle and station designs, operating procedures of TTC services, and new PRESTO fare system requirements and devices. The TTC has worked with ACAT through its Service Planning Subcommittee to ensure that the vision, goals, and objectives of this multi-year accessibility plan meet the needs of people with disabilities and seniors. 

2013 Public Forum on Accessible Transit

The TTC and ACAT jointly hold annual public meetings to obtain input on accessibility issues. The sixth annual Public Forum on Accessible Transit was held in May 2013 to discuss TTC accessible conventional and specialized services, vehicles, and facilities. This event, which is popular with TTC’s customers with disabilities, provides an opportunity for TTC senior staff and ACAT members to hear directly from customers about their accessibility priorities, complaints and commendations, and requests for change. Approximately 350 people attended the event in person.

In an effort to reach a wider audience, the TTC launched three new ways for customers, who could not attend, to provide input to the Public Forum in 2013, including an online survey on the TTC website, the #TTCAccess twitter hashtag, and a dedicated email address. In total, over 420 individual comments were received at the event and online.

Several accessibility issues were raised during the meeting, including:

  • Ramp reliability and ramp usage policy for TTC conventional buses.
  • Height difference between subway cars and subway platforms.
  • Reliability of TTC elevators and escalators.
  • Need for improved signage and wayfinding, especially at subway interchange stations.
  • Excessive booking/phone wait times to book Wheel-Trans rides.
  • Wheel-Trans service reliability.

A summary of the event, including TTC responses to the accessibility issues raised at the Forum, were made available in the Public Forum on Accessible Transit  section of the TTC website. In addition, TTC’s senior staff have taken this input into account when assessing TTC services and in the development of budgets and this accessibility plan.

TTC and ACAT will continue to hold Public Forums on Accessible Transit, on an annual basis, and will seek to improve the format of the event based on customer and staff feedback.

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