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The TTC is committed to ensuring all complaints are handled in a way that is fair, impartial, thorough and timely. As part of this commitment, the TTC has established its Fare Inspector & Special Constable Complaints (FISCC) Office to investigate concerns about TTC Fare Inspectors and Special Constables, and any related policies and services.

The FISCC Office is one of many ways we are making the TTC more inclusive for all customers, as part of our 10-Point Action Plan on Diversity and Inclusion.

Operating under the TTC’s Diversity and Culture Group, the FISCC Office is staffed with investigators with specialized training and experience in conducting investigations through a diversity and human rights lens.

Guided by principles of equity, diversity, inclusion, integrity, transparency and accountability, the FISCC Office:

  • Delivers a complaint process that is easy to access and understand.
  • Investigates complaints in a fair, thorough and timely manner.
  • Reaches findings and recommendations that are separate from Fare Inspector and Special Constable staff, management, and the public.
  • Records outcomes of investigations and publicly reports them to the Board.

Contact Our Office

Submitting a complaint? Contact the TTC’s Customer Service team, and they will forward your complaint to the FISCC Office.

Have questions about the FISCC Office or feedback on our investigation process?

Check out our Investigation Process FAQs or email us at FISCCInquiries@ttc.ca

Who we are

Our mission is to provide a fair, effective, and accessible process for complaints about TTC Fare Inspectors and Special Constables. 

Submit a complaint

It’s easy to submit a complaint via phone, email, fax, mail or online form.

Our investigation process

Using a diversity, inclusion and human rights lens, our investigation process is fair, impartial, equitable and timely.

Accessibility

We will provide any reasonable accommodation during the complaint process, including documents and information in an accessible format or with communication support.