Freedom of Information Inquiries

The Toronto Transit Commission (TTC) believes that its governance, operations and activities should be accountable and transparent. The Municipal Freedom of Information and Protection of Privacy Act establishes a general right of access to records held by municipal government and local agencies, boards and commissions. MFIPPA provides the parameters for access to records held by the TTC and the rules for protecting the personal privacy of individuals whose personal information is retained by the TTC.

Making a Freedom of Information (FOI) Request

In order to make an FOI request please note the following:

  • $5 application fee (no taxes apply; cash, money order or cheques payable to the Toronto Transit Commission)
  • requests be for specific records, be clear and as detailed as possible with an original signature on the form
  • if acting as an agent on someone’s behalf, a signed letter of consent to act on their behalf and a photocopy of a piece of their identification with a signature (such as a driver's license) for verification purposes must be submitted with the application
  • if requesting your own personal information, please include government issued ID with your request, to verify identity
  • if the requested records contain third party information, the third party will be advised of the request. The third party has 20 days to inform the TTC whether they agree or disagree with the disclosure of their information

This information should be sent to the attention of:

Freedom of Information Office
1900 Yonge Street
Toronto Ontario
M4S 1Z2

We can also be reached at 416-472-2011.

Please note, staff must respond within 30 days of the date the request is received. If additional time beyond 30 days is required to process a request the requestor will be informed.




Application $5.00
Photocopies and/or computer printouts 20¢ per page
Manually searching a record $7.50 per 15 minutes of search time (does not apply to requests for own personal information)
For preparing a record for disclosure, including severing a part of the record $7.50 per 15 minutes (does not apply to requests for own personal information)

Developing a computer program or other method of producing a record from machine readable record

$15 per 15 minutes, if required
For records provided on DVD $10 per disk
Costs that the institution incurs in locating, retrieving, processing and copying the record if those costs are specified in an invoice that the institution has received. Video requests will include that extra cost. At cost

A fee estimate will be given if costs will equal $100.00 or more before the release of the record. The TTC will require a deposit of 50% of the estimated fee. Once a fee deposit is requested, the TTC is not required to take any further steps to respond to the request until the deposit is paid.


The requester has the right to appeal any decisions issued in response to their request. All appeals must be made to the Information & Privacy Commission of Ontario (IPC) within 30 days of receipt of the decision letter or fee estimate.

In order to appeal the requester must provide the IPC office with the following:

  1. The request number listed at the beginning of the TTC letter;
  2. A copy of the decision letter;
  3. A copy of the original request for information which you sent to the TTC; and
  4. The appeal fee of $10.00 (personal information) or $25.00 (general records) (cheque or money order) made payable to the Minister of Finance.

This information must be sent to the IPC office located at:

 Information and Privacy Commissioner of Ontario
 2 Bloor Street East, Suite 1400
 Toronto, ON M4W 1A8