Andy Byford - CEO of TTC Necessity of TTC subway closures explained

At the TTC Board meeting earlier this week (Jan. 18), my team presented the scope and rationale behind the 2017 subway closures program in order to continue our upgrade of critical infrastructure.

In 2016, we made huge progress in putting right decades of underinvestment, undertaking repairs and fitting new equipment that will make subway service much more reliable going forward. During last year’s closures, we replaced more than five kilometres of worn out track on Lines 1 and 2, fitted new power rail across Lines 1, 2 and 3, and overhauled or replaced hundreds of individual pieces of equipment.

This work is already having a positive effect. Since 2014, the number of delays caused by defective infrastructure is down by 21%, including a 44% reduction in signal failures. This is encouraging as it confirms that we were correct to move to a proactive maintenance regime where we look to fix before failure, rather than the TTC’s previous fix on failure approach.

In addition to keeping existing infrastructure in a good state of repair, the additional time afforded by planned subway closures has enabled us to make huge progress in the installation of a new signalling system on Line 1, our busiest line. Last year alone, more than 180,000 metres of cabling was installed as well of hundreds of pieces of critical equipment. The new signal system will be introduced in phases from this fall and will be completed by the end of 2019 at which point we will undertake similar work on Line 2.

I know that weekend subway closures are frustrating and we are working hard to improve the flow of replacement shuttle buses to minimize additional journey times, including work with the City and Toronto Police to restrict on-street parking so that the buses can get through.

Thank you for your patience while we modernize the subway. The improvements to service reliability and line capacity will be worth the pain.

Service Alerts

This weekend, Jan. 21-22, Line 1 Yonge-University will be closed between St George and Downsview stations as the TTC continues work on the new Automatic Train Control (ATC) signal system.

Shuttle buses will operate between Downsview and Lawrence West stations only, due to on-street construction around Eglinton West, St Clair West and Dupont stations.

To supplement shuttle service and help you move around more efficiently, service is being doubled on east-west bus and streetcar routes that run between the University portion and Yonge portion of Line 1 within the closure area, and to the 7 Bathurst route. Please consider using these routes for your journey.

Extra subway service will be in place on the rest of Line 1 throughout the weekend,and on Line 2 Bloor-Danforth between 3 p.m. and 11 p.m. to accommodate fans heading to and from the Toronto Maple Leafs and Toronto Raptors games.

Wheel-Trans will operate between Downsview and St George stations for those who need it. Simply speak with any TTC staff member to request the service.

If you’re travelling on Line 2 and wish to travel northbound, please transfer at Yonge-Bloor Station and take the Yonge portion north, or consider using a north-south bus route to get to your destination.

Regular service resumes Monday morning at 6 a.m.

The next scheduled subway closures are:

  • Feb. 25 -26: Line 1 – Downsview to St George
  • Mar. 4-5: Line 4 Sheppard – Entire line
  • Mar. 18- 19: Line 2 – Kennedy to Warden

When installation is complete in 2019, ATC will result in a more modern and reliable signal system that will allow for a 25% increase in the number of trains operating on Line 1.

Want to know more about the TTC’s new signal system and why weekend closures are necessary? Watch Modernizing the signal system: 2017 subway closures.

For more on subway closures this year, visit the Service Advisories page at, or follow @TTCnotices on Twitter.

Sketching the Line submissions
Sketching The LineSketching The line

TTC and Pattison Outdoor Advertising are now accepting submissions for Sketching the Line 2017, a public exhibition showcasing the work of artists who capture transit commuter moments in the form of drawings.

You can find more information on the how to participate in the 2017 exhibition, including submission requirements, at Deadline for submissions is Feb. 28, 2017.

Drawings by Marek Badzynski and Marie-Judith Jean-Louis

Check out our new Metropass designs
Metropass Looking for a fun challenge? Look no further than the TTC’s new ‘Toronto Motifs’ Metropass design series for 2017. Each month, Metropasses will feature buildings around the city along with three of their unique architectural motifs. These new designs are a celebration of our city’s landmarks and how the TTC plays a critical role in connecting people to these places in the fabric of our city, while also presenting a scavenger hunt for customers wanting to seek out the motifs on (or inside!) of the landmark buildings.
Employee Profile
Andrea Needham - Acting Assitant Superintendent

Name: Andrea Needham
Position: Acting Assistant Divisional Manager — Queensway Division

Years of service: 12

I joined the TTC in 2004 as a bus operator and became a route/mobile cab supervisor two years later. As of December 2016 I serve as the Acting Assistant Manager at Queensway Division. I am fortunate enough to work with an organization that supports personal development and helps employees obtain their goals. I want my family to see that hard work pays off. A few of my daily responsibilities include managing daily operations while providing support to the various stakeholders at the division, managing attendance, responding to customer service communications and engaging in divisional initiatives. I embrace the challenges of every new day. I can be in the office working with operators on their Personal Development Plans and next thing I know, I am at Kipling Station assisting with shuttle buses and providing customer service. No matter what happens on any given day, I always end my day with a smile.

Weekly Customer Service Report

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