June 25, 2021

The TTC is seeking feedback from customers to help develop its 2022 Annual Service Plan (ASP).

The 2022 ASP customer survey is available online at ttc.ca starting today, June 25, and asks people to provide feedback on proposed surface routes that connect to the upcoming Line 5 Eglinton, as well as their thoughts around service initiatives to support ridership recovery. The survey will be live until July 16, 2021.

Survey results will help inform the TTC's decision-making about priorities and initiatives for its 2022 transit service.

"As part of the TTC's plan to continue to modernize its system and ensure that it meets the needs of transit riders, customers are encouraged to provide feedback to help shape the future of our transit system. I encourage residents and transit riders to share their suggestions and recommendations on how we can make the system better for all," said Mayor John Tory.

"As TTC ridership begins to recover from the COVID-19 pandemic and travel patterns continue to change, there are a number of important factors to be considered when developing the 2022 Annual Service Plan. Public consultation is a critical part of this process, as it ensures that the TTC is responsive to the evolving priorities of our transit riders and City," said TTC Chair Jaye Robinson.

"When we developed our 5-Year Service Plan & 10-Year Outlook in 2019, we committed to annual consultations with the public and stakeholders that would inform the development of detailed Annual Service Plans," said TTC CEO Rick Leary. "This process allows us to understand our customers' concerns and priorities, and ensure our service reflects their needs."

The 2022 ASP will focus on three main priority areas: Line 5 Eglinton, ridership recovery and network optimization. The customer survey will gather feedback on Line 5 Eglinton and ridership recovery, while network optimization will be reviewed at upcoming targeted stakeholder meetings.

With Line 5 Eglinton expected to begin service in 2022, the 2022 ASP will set out a modified bus service plan that will improve connectivity and reduce travel time along Eglinton Ave. Customers will benefit from direct connections to Line 5, and more reliable service. The ASP will also set out the TTC's plans for matching service capacity to demand and emerging travel patterns, and modifying services to continue to support COVID-19 recovery efforts.

As part of the 2022 ASP process, the TTC will also be holding virtual stakeholder consultations, which will target transit advocacy groups, resident organizations, people with disabilities and others. In addition, the TTC is recruiting youth ambassadors for their feedback and to assist in gathering feedback in under-represented communities.

Customers who are unable to complete the survey online can print a copy from the TTC website, or call 416-644-1152 to request that a copy be mailed to them. Once complete, the survey can be mailed to 720 Bathurst St., Suite 500B, Toronto, ON, M5S 2R4.

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