August 21, 2020

Beginning today, Friday, August 21, TTC customers using PRESTO will begin receiving pro-rated credits for unused portions of March and April monthly passes.

“During these challenging times, our city has been working hard to do everything possible to make the lives of residents easier and to help support those who need it the most. We know many residents who were required to stay home or were working from home were not able to use the TTC monthly passes they purchased for the months of March and April,” said Mayor John Tory. “By providing a credit, we are ensuring that some of our most loyal transit customers are fairly reimbursed. This is the right thing to do and I am proud the TTC has worked with PRESTO to move this forward.”

Due to the volume of eligible customers and to manage all other transactions, it may take PRESTO until the end of November to process all credits. The TTC and PRESTO appreciate customers’ patience as work continues to ensure every eligible customer receives their credit.

“We are pleased the Board approved these credits,” said Rick Leary, TTC CEO. “Being able to provide our customers with some financial relief towards monthly passes they weren’t able to use to their full extent means they can use this credit to pay their fare as they go, or put it towards the cost of a future monthly pass.”

The credit covers the days that a customer did not use their passes between March 18 and the end of April. It was calculated by dividing the cost of the full pass by the number of days in the month. An adjustment for the Downtown Express (DTE) portion of a pass will be calculated separately based on service availability of DTE buses.

The TTC Board approved the program, at a cost of up to $13 million, in June.

Customers will receive the credit in one of two ways: by tapping their card on a PRESTO reader when boarding a vehicle or entering a station at the start of a trip; by tapping their card at Self-Serve Reload or Fare Vending Machines in all stations, by visiting any Shoppers Drug Mart location, or at the TTC’s Customer Service Center at Davisville Station.

Credits must be claimed by the end of November when they will expire and can be used on a pay-per-ride basis or toward the cost of a monthly pass. Because of the phased approach to the credits customers are advised to continue checking their account balance. If the credit does not appear by December, customers should contact TTC customer service.

More information is available at www.ttc.ca/Fares_and_passes/Fare_information/Presto_Fare_System/Credits/index.jsp

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