The TTC has introduced a new version its transit card for CNIB customers. This card is available from the CNIB and provides CNIB clients who meet the criteria for the TTC CNIB transit card (i.e. legally blind and live in Toronto) with unlimited travel on the TTC.

There are a few important things you need to know about your card before you use it:

  1. Your new card works like a PRESTO card – tap it each time you enter a subway station or board a surface vehicle. If you need help learning to do this, you can contact CNIB at 416 486-2500 ext 8275 and leave a voice mail.
  2. Do not punch a hole in your card or it will damage the embedded chip.
  3. Your new card is valid for three years and will expire in January 2021.
  4. Your card will only be valid when used in combination with your CNIB photo identification card and is only meant for free travel on the TTC.

Frequently asked questions about the TTC CNIB transit card

How can I get a TTC CNIB transit card?

The TTC CNIB transit card is available from the CNIB.  CNIB clients must meet the criteria in order to qualify for a TTC CNIB transit card (i.e. legally blind and live in Toronto).  A doctor's referral is required to verify. 

I have questions about the TTC CNIB card, who should I speak to?

Please contact Margaret O’Shea (extension 8256) or Yvonne Williams (extension 8254) at the CNIB at 416-486-2500.

You can also listen to more information about the TTC CNIB transit card by calling the CNIB at 416-486-2500 and pressing extension 7554.

Where do I pick up my TTC CNIB transit card?

TTC CNIB transit cards are available for pick-up at the CNIB at 1929 Bayview Avenue.  They are not available at any other community location. You must bring your CNIB photo identification card with you when you pick up your TTC CNIB transit card.

Do I have to pay for my TTC CNIB transit card?

No. But you must qualify for the pass (i.e. legally blind and live in Toronto) and have your CNIB photo identification card with you when you use your TTC CNIB transit card.

Can I use the TTC CNIB transit card for travel on other transit agencies?

No. Your TTC CNIB transit card is only valid for unlimited travel on the TTC.

How long is my TTC CNIB transit card valid for?

Your 2018 TTC CNIB transit card is valid for three years. It will expire in January 2021.

Can I add money on my TTC CNIB transit card to use it on other PRESTO-enabled transit agencies?

No. Your TTC CNIB transit card is valid for unlimited travel on the TTC only. If you use another PRESTO-enabled transit agency (i.e. Mi-Way or York Region Transit) you will need to purchase a separate PRESTO card. To purchase a PRESTO card visit prestocard.ca or one of the select Shoppers Drug Mart locations that sell PRESTO.

What happens if my TTC CNIB transit card is lost or stolen?

If your pass is lost or stolen, you must contact CNIB at 416-486-2500 extension 8275 immediately. Please provide your name and the date your card was lost or stolen. Your card will be deactivated so that no one else can use it. You will need to wait 30 days for your new card to be processed.  You will have to cover your transit during this time.  CNIB will contact you when your card is available.

When I call to book my Wheel-Trans trip, what number do I provide?

When booking a trip, provide your Wheel-Trans Customer Number. You must apply for Wheel-Trans and be approved before using this service.

How do I use my TTC CNIB when boarding a Wheel-Trans bus or contracted accessible taxi?

Wheel-Trans buses and accessible taxis are equipped with a PRESTO card reader. The operator will validate your TTC CNIB transit card by tapping it against the back of the card reader.

How do I use my TTC CNIB transit card when boarding a Wheel-Trans contracted sedan taxi?

While sedan taxis do not yet accept PRESTO cards, they will accept your TTC CNIB transit card. You must show your CNIB card to the operator who will write down your CNIB number from the front of your card. You must also be prepared to provide the operator with your Wheel-Trans number.

Frequently asked questions about the TTC Support Person Card

How do I apply for a Support Person Card?

You must complete an application form, or for further information call TTC Customer Service at 416-393-3030 (TTY 416-338-0357). You can get your photo taken at Sherbourne Station or Davisville Customer Service Centre. Please note that Sherbourne Station is not accessible. Alternatively applicants may mail in the application with two (2) colour passport photos. Further details are provided on the application form.

How do I prove to the TTC that I need a Support Person?

The application includes a section that must be filled out by one of the following authorized regulated health care professionals:

  • Family Doctor or other Physician, including Psychiatrist
  • Physiotherapist
  • Optometrist
  • Audiologist
  • Psychologist
  • Chiropractor
  • Occupational Therapist
  • Speech Language Pathologist
  • Registered Nurse

The health care professional must certify that the applicant is a person with a disability who, because of the disability, needs to be accompanied by a Support Person, and must certify whether the disability is permanent or temporary.

My disability is temporary. Am I still eligible for a Support Person Assistance Card?

Yes.

Is there a PRESTO card version of the Support Person Assistance Card?

No not yet. Those details are still being finalized. More information will be shared when it’s available.

How much does the Support Person Assistance Card cost?

There is no charge for the card. Please note that the TTC will not reimburse any costs incurred to complete the application.

Is the Support Person Assistance Card valid on both Wheel-Trans as well as on TTC buses, streetcars and the subway system?

Yes.

How do I use the Support Person Assistance Card?

Simply show the card to the collector or Customer Service Agent at a TTC subway station, or the operator onboard a bus or legacy streetcar when paying a fare. Card holders may travel with one (1) Support Person at no extra charge.

Do I still have to pay a fare when I am travelling with a Support Person?

Yes. Card holders must still pay their regular fare when riding the TTC with a Support Person. It is the Support Person who travels at no extra charge.

Do children who travel with a Support Person need to pay a fare?

No. Children 12 years of age and under may travel with a Support Person with neither the child nor the Support Person paying a fare.

Do I always have to travel with the same Support Person?

No. Card holders may choose to travel with a different Support Person each TTC trip.

Can I bring more than one Support Person with me?

No. Card holders may only travel with one Support Person on one fare. Any additional companions or escorts must pay regular fares.

My support person also has a Support Person Assistance Card does that mean neither of us has to pay?

No. A fare must always be collected. If they are acting as your support person, then you must pay a fare or vice versa.

Can my Support Person travel for free even when they are not accompanying me?

No. A Support Person must accompany a card holder on their entire trip to be eligible for free travel.

I use a token or Metropass to enter subway stations. How does this work when I’m travelling with a Support Person?

Card holders must show their card to the Collector or Customer Service Agents and then deposit their token in the farebox or show their Metropass to enter the station. Card holders should not use a token or Metropass-only fare gate. At accessible stations, the Collector or Customer Service Agent can also open the accessible fare gate remotely after a fare is paid.

I use an Automatic Entrance to enter subway stations. How does this work when I’m travelling with a Support Person?

In most cases card holders will need to use the main subway station entrance. Some stations are equipped with automatic accessible entrances to allow customers using mobility devices to enter the station. At these stations, simply press the “Passenger Assistance Intercom” or “Help” button to call the Collector, inform them that you wish to use a Support Person Assistance Card, and follow their instructions.

How do I use my Support Person Assistance Card on a Proof of Payment (POP) route?

Several TTC routes now operate on the Proof of Payment (POP) system. If asked for POP for a Support Person, simply show the Transit Enforcement Officer your valid POP along with your Support Person Assistance Card. A Support Person must exit the vehicle when the card holder exits or they must pay a fare.

Does the Support Person Assistance Card expire?

Yes. The Support Person Assistance Card expires every three years on the cardholder’s birthday, since disabilities may change. Temporary cards with a shorter expiry date will be available for temporary disabilities. The temporary card expires on the date posted on the card. Card holders may apply to renew their card when it expires.

I lost my Support Person Assistance Card, can I get a replacement?

Please call TTC Customer Service at 416-393-3030.

Can I lend my Support Person Assistance Card to a friend?

No. The Support Person Assistance Card is for the use of eligible customers only and cannot be transferred or lent to others. Fraudulent use of TTC photo identification cards is an offence under TTC By-law No. 1 subject to a fine and permanent loss of the card.

Is my Support Person Assistance Card valid on other Ontario transit systems?

Other Ontario transit systems may accept the TTC Support Person Assistance Card. Please contact the transit system you will be travelling on to confirm their policies.

I am visiting Toronto. Can I apply for a Support Person Assistance Card?

Yes. Visitors may apply for a Support Person Assistance Card by submitting an application that is certified by an authorized health care professional. You may apply by mail before starting your trip, however, please allow two to four weeks processing time to receive your card. Otherwise, a visitor and their Support Person must both pay a fare. Support Person Assistance Cards/stickers from other Greater Toronto Area and Ottawa transit agencies are valid on the TTC.