PRESTO has extended the deadline to cancel the TTC’s 12 Month Pass plan and TTC Monthly Pass. Customers now have until 11:59 p.m. on March 29, 2020, to cancel their Autorenew and until 11:59 p.m. on March 30, 2020, to cancel their 12 Month Pass. The TTC will waive all cancellation fees. You may still see a notification regarding cancellation fees on the PRESTO app or website, however, please disregard this message.

Autorenew customers who want to cancel April pass

If you have Autorenew set up on your PRESTO card, and don’t want your April TTC Monthly Pass, you must cancel your Autorenew agreement with PRESTO by 11:59 p.m. on March 29, 2020.

You can do this by logging into your My PRESTO Account online at prestocard.ca and clicking Autorenew Transit Pass Settings. You will be able to cancel your Autorenew agreement on the Manage Autorenew section of the website. You can also cancel your agreement through the PRESTO App.

You can set up a new Autorenew agreement anytime during the monthly pass sales window, which takes place the last 12 days of the month until eight days after the start of the next month.

In the meantime, you may want to consider setting up an Autoreload agreement, so you never have to worry about whether you have enough money loaded onto your card. You can do this through your My PRESTO Account online at prestocard.ca or via the PRESTO App.

If you have questions, or need help, please contact the PRESTO Customer Care team at 1-877-378-6123.

12 Month Pass customers who want to cancel their plan

We understand that your travel needs may have changed. If you do not need your April pass, please cancel your plan by 11:59 p.m. on March 30, 2020. TTC will waive all cancellation fees.

To cancel your plan, follow these steps:

  • Visit prestocard.ca and log into your My PRESTO Account, click on Load drop down menu and then click on Autorenew Transit Pass.
  • On the Manage Autorenew page, click Remove to cancel your TTC 12 Month Pass or 12 Month Downtown Express Pass.

We welcome customers to sign up for the 12 month plan again in the future when they are ready to resume using transit.