Daily Customer Service Report
Check out our score card
Welcome to the Daily Customer Service Report, the score card with the latest information about our performance. This score card is one of many initiatives underway to increase accountability and transparency at the TTC about how well we are serving our customers.
This daily report shows at a glance how we did on the previous business day to meet our commitment to provide punctual subway/RT, bus and streetcar service as well as reliable up-time availability of elevator and escalator service in subway stations.
Report for Thursday, March 4, 2021
Service: | Our objective: | Our target: | Actual: | How we did: | |
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Yonge-University | Deliver a punctual service1 | 90% | 95% | ![]() |
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Bloor-Danforth | Deliver a punctual service1 | 90% | 94% | ![]() |
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Sheppard | Deliver a punctual service1 | 98% | 97% | ![]() |
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Scarborough | Deliver a punctual service1 | 90% | 98% | ![]() |
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Bus | On time departures from end terminals 3 | 90% | 87% | ![]() |
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Streetcar | On time departures from end terminals 3 | 90% | 82% | ![]() |
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Elevator | Provide easy access2 | 98% | 98% | ![]() |
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Escalator | Provide easy access2 | 97% | 97% | ![]() |
Legend
1 % of Service (up to Headway + 3 minutes)
2 % of devices available
3 % of service (end terminal departures between +1 minute early and -5 minutes late) from two business days ago
Contact us daily
7 a.m. - 8 p.m., except statutory holidays.
416-393-3030
TTY Line
416-338-0357
Customer Service Centre
1900 Yonge Street, Toronto
Hours of operation: Monday to Friday 8:30 a.m. - 4:30 p.m.