Welcome to the Daily Customer Service Report, the score card with the latest information about our performance. This score card is one of many initiatives underway to increase accountability and transparency at the TTC about how well we are serving our customers.

This daily report shows at a glance how we did on the previous business day to meet our commitment to provide punctual subway/RT, bus and streetcar service as well as reliable up-time availability of elevator and escalator service in subway stations.

Report for Thursday, December 12, 2019

Service: Our objective: Our target: Actual: How we did:
Line 1 Yonge-University Deliver a punctual service1 90% 88% fail
Line 2 Bloor-Danforth Deliver a punctual service1 90% 94% pass
Line 4 Sheppard Deliver a punctual service1 98% 99% pass
Line 3 Scarborough Deliver a punctual service1 90% 94% pass
bus pictogram Bus On time departures from end terminals 3 90% 81% fail
streetcar pictogram Streetcar On time departures from end terminals 3 90% 76% fail
Elevator pictogram Elevator Provide easy access2 98% 96% fail
escalator pictogram Escalator Provide easy access2 97% 98% pass

Legend

   1 % of Service (up to Headway + 3 minutes)
   2 % of devices available
   3 % of service (end terminal departures between +1 minute early and -5 minutes late) from two business days ago