The Customer Satisfaction Survey measures customer satisfaction with TTC service performance on a number of key attributes. Your feedback acts as input to assess current service/initiatives, and to identify priorities for future action. You are welcome to review the results in our 2013 Customer Satisfaction Survey Presentation PDF.

Respondent Profile

How frequently do you use TTC? How do you travel? Where do you go?

Summary of Results

What was your overall impression in 2013?

Ratings of Overall TTC Service

Your overall satisfaction with the quality of the TTC’s service on your last trip.

Subway Stations - Key Results

What did you think of our subway stations?

Vehicle and Service - Key Results

What did you think of our service?

Other Key Results

Your perceived Value for Money is Consistent throughout 2013