The following graphs represent the percentage of respondents that rated the respective categories 7-10 on a scale of 1 to 10, where 10 is extremely satisfied and 1 is extremely dissatisfied. (Wave 1 = April 2012, Wave 2 = July 2012, Wave 3 = September 2012 and Wave 4 = December 2012)

Wait Time

Bar Graph of Vehicles - Wait Time  Red bar = Wave 1 Pink bar = Wave 2 Dark grey bar = Wave 3 Grey bar = Wave 4 Y-axis: % of Respondents Rating 7-10 with values 0% to 100% going up in increments of 10% X-axis values: Subway: 72% (red), 71% (pink), 74% (dark grey), 70% (grey) Bus: 56% (red), 53% (pink), 52% (dark grey), 53% (grey) Streetcar: 54% (red), 59% (pink), 47% (dark grey), 54% (grey)

Journey Time

Bar Graph of Vehicles - Journey Time Red bar = Wave 1 Pink bar = Wave 2 Dark grey bar = Wave 3 Grey bar = Wave 4 Y-axis: % of Respondents Rating 7-10 with values 0% to 100% going up in increments of 10% X-axis values:Subway: 78% (red), 81% (pink), 74% (dark grey), 79% (grey) Bus: 78% (red), 75% (pink), 70% (dark grey), 74% (grey) Streetcar: 76% (red), 72% (pink), 64% (dark grey), 75% (grey)

Crowding

Bar Graph of Vehicles - Crowding Red bar = Wave 1 Pink bar = Wave 2 Dark grey bar = Wave 3 Grey bar = Wave 4Y-axis: % of Respondents Rating 7-10 with values 0% to 100% going up in increments of 10% X-axis values: Subway: 56% (red), 55% (pink), 45% (dark grey), 50% (grey) Bus: 63% (red), 53% (pink), 55% (dark grey), 53% (grey) Streetcar: 57% (red), 55% (pink), 51% (dark grey), 55% (grey)

Cleanliness

Bar Graph of Vehicles - Cleanliness  Red bar = Wave 1 Pink bar = Wave 2 Dark grey bar = Wave 3 Grey bar = Wave 4 Y-axis: % of Respondents Rating 7-10 with values 0% to 100% going up in increments of 10% X-axis values: Subway: 63% (red), 66% (pink), 67% (dark grey), 69% (grey) Bus: 67% (red), 69% (pink), 62% (dark grey), 66% (grey) Streetcar: 63% (red), 68% (pink), 58% (dark grey), 70% (grey)

Maps and Information

Bar Graph of Vehicles - Maps and Information Red bar = Wave 1 Pink bar = Wave 2 Dark grey bar = Wave 3 Grey bar = Wave 4 Y-axis: % of Respondents Rating 7-10 with values 0% to 100% going up in increments of 10% X-axis values: Subway: 76% (red), 77% (pink), 76% (dark grey), 75% (grey) Bus: 52% (red), 49% (pink), 48% (dark grey), 50% (grey) Streetcar: 47% (red), 49% (pink), 47% (dark grey), 41% (grey)

Personal Safety

Bar Graph of Vehicles - Personal Safety Red bar = Wave 1 Pink bar = Wave 2 Dark grey bar = Wave 3 Grey bar = Wave 4 Y-axis: % of Respondents Rating 7-10 with values 0% to 100% going up in increments of 10% X-axis values: Subway: 93% (red), 89% (pink), 86% (dark grey), 91% (grey) Bus: 86% (red), 87% (pink), 86% (dark grey), 87% (grey) Streetcar: 88% (red), 89% (pink), 83% (dark grey), 83% (grey)