How satisfied were you overall with the quality of the TTC’s service on the last TTC trip you took, on a scale of 1 to 10 where 10 is extremely satisfied and 1 is extremely dissatisfied? How would you rate the service on a scale of 1 to 10 for your last trip?

Bar graph of Overall Satisfaction Ratings - 2012 Red bar = Good/Excellent (7-10) Pink = Middling/No Opinion (5,6,DK) Blue = Poor (1-4) Wave 1: April 2012 (n=551) = 77% (red), 16% (pink), 7% (blue) Wave 2: July 2012 (n=1100) = 75% (red), 16% (pink), 9% (blue) Wave 3: September 2012 (n=1000) = 74% (red), 17% (pink), 9% (blue) Wave 4: December 2012 (n=1000) = 72% (red), 18% (pink), 10% (blue)