A group of office workers sit around a table.The Customer Liaison Panel is an exciting way for customers to provide us with feedback and help us to improve. Its members represent a cross section of our ridership and meet regularly to discuss issues and initiatives affecting customers.

For more information, select one of the sections below:

Recruitment

We are not accepting any submissions at this time. We will be recruiting again in 2019.

We welcome applicants from diverse backgrounds with a wide range of experience, knowledge and skill sets who are passionate about transit.

Role

The Customer Liaison Panel:

  • Assists in developing and delivering the TTC’s strategic aims on customer experience.
  • Assists in understanding customer priorities.
  • Promotes dialogue between customers and the TTC.

Impact

Since 2012, the Customer Liaison Panel has advised on many issues and initiatives including:

  • Complaints handling
  • Cross-boundary services
  • Customer Charter
  • Fare policy
  • New vehicles
  • Payment methods
  • Priority seating
  • Real-time information
  • Subway closures
  • Uniforms
  • Union Station improvements
  • Wayfinding and design

View the Customer Liaison Panel's full terms of reference.