With Compliments

Rewards & Recognition Ceremony 2020

13 February, 2020

Employee of the Year

Selected by CEO Rick Leary

Matthew Do Couto

Matthew Do Couto
Senior Construction Inspector, Elevating Devices
Plant Maintenance

> Matthew was given the responsibility of managing the Line 3 Escalator Life Extension Project.
> He worked to reduce the 14-week escalator downtime period, improving customer service tremendously. From that point on, Matthew dedicated himself to reducing escalator downtime by more than 9,500 hours – or a 65-per-cent reduction in downtime.
> Matthew also eliminated rework by improving controller quality, sourced equipment to reduce risk of employee injury and developed processes to improve work efficiency. His dedication resulted in making escalators available for an estimated 1.6 million customer trips within a two-year period, while completing the project under budget.

Safety Award

Winner

Jacob Passmore

Jacob Passmore
Tower Controller
Transit Control

> Jacob suggested that track-level activity in ATC territory be identified by a different colour in order to stand out as a safety feature for Wayside Supervisors and Tower Controllers.
> His recommendation led to a new safety feature where the font turns violet as a reminder notice. This was added to the ICS announcement sheets for track-level activity in the Automatic Train Operation area.
> The extra awareness and protection for TTC employees going to track level, and for Operators operating in ATC territory, has improved safety for staff and customers.

Congratulations to finalists: Herminio Constantino, Mary Bilbija, Louise Holloway and Adam Tamimi.

This award recognizes employees who consistently exemplify an extraordinary commitment to the TTC’s goal of delivering a safe public transit service to its customers, while maintaining a safe work environment for its employees. Adjudication Committee: Acting Chief Safety Officer Betty Hasserjian and Chief Vehicles Officer Rich Wong.

Customer Service Award

Winner

Matthew Do Couto

Matthew Do Couto
Senior Construction Inspector, Elevating Devices
Plant Maintenance

> Matthew was given the responsibility of managing the Line 3 Escalator Life Extension Project.
> He worked to reduce the 14-week escalator downtime period, improving customer service tremendously. From that point on, Matthew dedicated himself to reducing escalator downtime by more than 9,500 hours – or a 65 per cent reduction in downtime.
> Matthew also eliminated rework by improving controller quality, sourced equipment to reduce risk of employee injury and developed processes to improve work efficiency. His dedication resulted in making escalators available for an estimated 1.6 million customer trips within a two-year period, while completing the project under budget.

Congratulations to finalists: Petronella Lock, Vince Alexander, Matt Pallotta, Kirpal Parhar and Jonathan Reid.

This award recognizes TTC employees who consistently demonstrate an exceptional commitment to the TTC’s goal of delivering excellent customer service. These individuals display that they clearly understand the diverse customer groups that the TTC serves, and how to most effectively meet their needs. Adjudication Committee: Chief Customer Officer Kathleen Llewellyn-Thomas and General Counsel Brian Leck.

Innovation and Creativity Awards

Winners

Aida Biati and Annie Wenn Barr

Aida Biati
Senior Construction/Service Contract Inspector
Plant Maintenance

Annie Wen Barr
Programmer Analyst
IT Services

> Aida and Annie took the initiative to establish a comprehensive drainage system inspection and asset management program. They reviewed the old Building Services Preventative Maintenance program against the City of Toronto’s Best Management Practices to identify opportunities for improving health and safety compliance with environmental regulations. Gaps and problem areas were then identified for improvement.
> To increase the preventative maintenance program efficiency, Aida worked with Annie to develop a computerized application to keep records of inspections for hydrocarbon and sediment levels. Aida also conducted site visits and reviewed drawings for detailed information.
> The new computerized application they created reduces duplicated steps of data entry and chart making using multiple databases and spreadsheets, accelerates task completion and improves communication.

Congratulations to finalist: Roy Lallkissoon.

This award recognizes TTC employees who have demonstrated an innovative and creative mindset and as a result have brought forward ideas that improve the TTC’s internal systems and processes, operations, team culture and/or delivery of customer service. Adjudication Committee: Chief Capital Officer Susan Reed Tanaka and Chief Infrastructure and Engineering Officer Fortunato Monaco.

Leadership Award

Winner

Shari Wills

Shari Wills
Divisional Manager, Bus/Rail
Danforth Division

> Shari consistently goes above and beyond to coach and mentor her peers. She is currently mentoring a divisional Supervisor and often dedicates her own time to the professional development of others.
> She is available at all hours to offer help and feedback, and she takes the time and effort to thank her employees.
> Shari is calm, patient and professional in all her interactions. Her exceptional understanding of the attendance management program, combined with her genuine empathy, has led her division to improvements and overall success.

Congratulations to finalists: Dimaz Ladak, Bonny Cayen and Austin Pires.

This award recognizes TTC employees who model and exhibit outstanding leadership qualities and behaviours. Adjudication Committee: Deputy CEO – Operations Kirsten Watson, Chief People Officer Gemma Piemontese and Chief Operating Officer Jim Ross.

Teamwork Award

Winners

Arrow Road Maintenance Team

Arrow Road Bus Maintenance Team

Nelson Cabral
Coach Technician

Marciano Pascucci
Coach Technician

Trevor Stonehouse
Coach Technician

> The Coach Technician Team worked tirelessly through their break and into the night to help identify and document all the buses that were damaged by a suspect who used a wheelchair hook to smash bus windows in the service line and threaten employees.
> After Toronto Police removed the individual from TTC property, the team helped to make note of all the vandalism and assisted police in identifying and photographing the damaged vehicles. When police completed their investigation, the team moved all the damaged buses in order to dispatch unaffected buses for service.
> Without the team’s calm and systematic efforts, the division would not have been able to make service by the morning. They are excellent employees who work well with others and are always willing to help out and share their knowledge to coach new employees.

Congratulations to finalists: Victor Afriyie, Vince Albano, Eric Faber, Tom Maccarone, Aidan McCaffrey, Ante Misetich, Kristopher Niemeier, Sash Pavlovski, Michael Rolanty and Morteza Rostami Gharehborjlou.

This award recognizes groups or teams of employees who demonstrate the key elements of successful project work that advances departmental goals or the TTC mission. Teamwork may take place within groups, across groups, or within a department or section. Adjudication Committee: Chief of Staff Joan Taylor and Business Transformation Executive Director Megan MacRae.

Safe Workers With Over 35 Years

Recognizes the Operators of Bus, Wheel-Trans, Streetcar, and Subway vehicles for cumulative years of service, without an at-fault collision. Presented by Chief Operating Officer Jim Ross and Acting Chief Safety Officer Betty Hasserjian.

Paul Arseneault
Vehicle Repairperson
Rail Cars and Shops

Giuseppe Barone
Electronic Equipment Repairperson
Rail Cars and Shops

Eddie Cabral
Senior Storeperson
Materials and Procurement

Michele Dambrosio
Upholsterer
Bus Maintenance and Shops

Michael Hart (40 years)
Motor Repairperson Analyzer
Bus Maintenance and Shops

Samuel Lindo
Lead Hand Radio Technician
Plant Maintenance

Robert Marks
Station Collector
Stations

Michael Memrik
Rail Vehicle Analyzer
Rail Cars and Shops

Christopher Scovell (40 years)
Electricians’ Assistant
Subway Infrastructure

Safe Operators With Over 35 Years

Recognizes hourly employees from the Operations Group for cumulative years of service without an occupational lost-time injury. Presented by Chief Operating Officer Jim Ross and Acting Chief Safety Officer Betty Hasserjian.

Andreas Gregoriou
Operator
Arrow Road Division

Stanley Kawnik
Operator
Mount Dennis Division

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Sending commendations

TTC employees are commended daily by customers – by phone, mail/e-mail, online on in person. All commendations that are received from customers should be forwarded to the Customer Service Section in the Customer Service Centre. This will generate a Customer Service Report (CSR), which is redirected to the employee’s work location to confirm his or her name and to obtain permission to publish it in The Coupler. The work location must forward a copy of the CSR to The Coupler in order to have an individual recognized in Commendations Corner. An employee being commended by another employee should be notified in writing, with a copy to The Coupler and to the employee’s work location or manager, to obtain permission to publish it in The Coupler. These commendations can be forwarded via internal mail to The Coupler Office in the McBrien Building, or by e-mail to mike.detoma@ttc.ca.

With Compliments