With Compliments Archive

Rewards & Recognition nomination forms

R&R logo 7/17/19 6:00 AM

Leadership

Description
This award recognizes TTC employees who model and exhibit outstanding leadership qualities and behaviours.

Adjudication Committee: Deputy CEO – Operations Kirsten Watson, Chief Operating Officer Jim Ross and Chief People Officer Gemma Piemontese.

The judging group can award a maximum of 10 awards in each judging period. Judges are using a pre-determined five-point rating scale to determine the winners. To honour the integrity of the Awards, judges have the freedom to award fewer than this number.

Leadership Award Nomination Form

Criteria
To qualify for this award, we are looking for employees who:
> Motivate and inspire others to excel
> Lead without title and authority
> Demonstrate significant organizational commitment
> Contribute to their team’s productivity and outcomes
> Take initiative to bring improvement
> Demonstrate professionalism, ethics and integrity
> Promote a strong and inclusive company culture
> Create a compelling vision for the future and help others understand their role in achieving it
> Inspire a high level of commitment from others when taking on new initiatives
> Actively share responsibility, authority, information and credit when working towards the achievement of a goal
> Give team members all of the tools, authority and trust needed to achieve their tasks
> Communicate in a manner, which is fair, straightforward and open
> Set a high standard of integrity by leading through example

Examples of exceptional behaviour in this category include:
> Motivating others to excel
> Demonstrating significant organizational commitment
> Contributing to the team’s productivity through collaboration
> Takes initiative to bring improvement
> Demonstrates professionalism, ethics and integrity

Eligibility
> The Leadership Award is open to peer nomination
> Must be a regular full-time or regular part-time employee
> An individual may only win an award in this category no more than once every two calendar years
> Eligibility will be reviewed against any disciplinary actions that may have taken place during the current or previous calendar year

Nominations and Selections
> All employees can nominate and make multiple submissions
> Nominators are advised to read the nomination form carefully, and include examples that relate specifically to the award criteria and questions asked
> Nomination forms and eligibility criteria are available on the TTC Intranet or on this page
> Nominations can be submitted via electronic or paper form and will be reviewed by the Adjudication Committee
> Paper forms can be found on Information Stands outside of Human Resources at 250 Bloor St. E., at TTC Head Office at 1900 Yonge St., 7th floor and all Operating Divisions and Garages
> If you have any questions during the nomination process, please contact Michelle Haddad at Michelle.Haddad@ttc.ca or 416-393-3640

Judging Process
> The judging panel will first review all nominations independently, followed by a group discussion leading to their final selection of winners
> All judges use an identical rating scale that takes into account the award category’s criteria and nomination form questions
> Up to 10 winners will be selected semi-annually, and the very best from the year’s winners will have a chance to win a second award at the Annual Gala

Prizes
> To celebrate their achievements, semi-annual winners will be invited along with their department Head, and immediate manager, to a special awards luncheon
> Finalists for the Annual awards (and their department Head and immediate manager) will be invited to attend the Annual Gala where the winners will be announced
> All winners will be celebrated throughout the organization through post-awards internal communications
> Certificate of achievement and TTC memento for Semi-Annual winners
> TTC memento for Annual finalists
> TTC award trophy for Annual winners

Teamwork

Description
This award recognizes groups or teams of employees who demonstrate the key elements of successful project work that advances departmental goals or the TTC mission. Teamwork may take place within groups, across groups, or within a department or section.

Adjudication Committee: Chief of Staff Joan Taylor and Business Transformation Executive Director Megan MacRae.

The judging group can award a maximum of two teams in each award period. Judges are using a pre-determined five-point rating scale to determine the winners. To honour the integrity of the Awards, judges have the freedom to award fewer than this number.

Teamwork Award Nomination Form

Criteria
To qualify for this award, we are looking for employees who:
> Clearly communicate, understand, and accept goals, objectives and timelines
> Actively participate in meetings and work
> Collaborate and share information
> Possess mutual trust and effective conflict resolution
> Overcome significant obstacles, challenges, and unforeseen problems to achieve a goal
> Manage skills and resources
> The team will have engaged in a project that has resulted in:
- Significant, measurable improvements to business or work processes
- Increased efficiencies
- Elevated levels of safety
- Enhancement to employee engagement, inclusion and customer satisfaction

Key teamwork characteristics may include:
> Co-operation and communication
> Collaboration and information sharing
> Trust and conflict management
> Management of skills and resources

Eligibility
> The Teamwork Award is open to peer nomination
> Must be a regular full-time or regular part-time employee
> A team (of up to 20 members) may only win an award in this category no more than once every two calendar years
> Eligibility will be reviewed against any disciplinary actions that may have taken place during the current or previous calendar year

Nominations and Selections
> All employees can nominate, and make multiple submissions
> Nominators are advised to read the nomination form carefully, and include examples that relate specifically to the award criteria and questions asked
> Nominations forms and eligibility criteria are availiable on the TTC Intranet or on this page
> Nominations are submitted via electronic or paper forms and are reviewed by the Adjudication Committee
> Paper forms can be found on Information Stands outside of Human Resources at 250 Bloor St. E, at TTC Head Office at 1900 Yonge St., 7th floor and all Operating Divisions and Garages
> If you have any questions during the nomination process, please contact Michelle Haddad at Michelle.Haddad@ttc.ca or 416-393-3640

Judging Process
> The judging panel will first review all nominations independently, followed by a group discussion leading to their final selection of winners
> All judges use an identical rating scale that takes into account the award category’s criteria and nomination form questions
> Up to two winning teams will be selected semi-annually, and the very best from the year’s winners will have a chance to win a second award at the Annual Gala

Prizes
> To celebrate their achievements, semi-annual winners will be invited along with their department Head, and immediate manager, to a special awards luncheon
> Finalists for the Annual awards (and their department Head and immediate manager) will be invited to attend the Annual Gala where the winners will be announced
> All winners will be celebrated throughout the organization through post-awards internal communications
> Certificate of achievement and TTC memento for Semi-Annual winners
> TTC memento for Annual finalists
> TTC award trophy for Annual winners

Customer Service

Description
This award recognizes TTC employees who consistently demonstrate exceptional commitment to the TTC’s goal of delivering excellent customer service. These individuals display that they clearly understand the diverse customer groups that the TTC serves, and how to most effectively meet their needs.

Adjudication Committee: Acting Chief Customer Officer Kathleen Llewellyn-Thomas and General Counsel Brian Leck.

The judging group can award a maximum of 15 awards in each judging period. Judges are using a pre-determined 5 point rating scale to determine the winners. To honour the integrity of the Awards, judges have the freedom to award fewer than this number.

Customer Service Award Nomination Form

Criteria
To qualify for this award, we are looking for employees who:
> Provide thoughtful, inclusive, and effective options to customers under various scenarios and follows-up to ensure complete resolution
> Take prompt, decisive action to resolve issues quickly and effectively
> Exhibit a genuine commitment to providing great customer service as an ambassador for the TTC
> Maintain a steady focus on the timely and courteous delivery of services even under stressful circumstances
> Serve as clear role models for and innovators of customer service initiatives
> Advocate for improvements that enhance customer satisfaction and barrier removal
> Commit to improving service quality
> Respond promptly and efficiently in their service delivery

Examples of exceptional behaviour in this category include:
> Serves as a role model through positive interactions with customers
> Advocates for improvements that enhance customer satisfaction
> Provides options to customers under various scenarios and follows up to ensure complete resolution 

Eligibility
> The Customer Service Award is open to peer nomination
> Must be a regular full-time or regular part-time employee
> An individual may only win an award in this category no more than once every two calendar years
> Eligibility will be reviewed against any disciplinary actions that may have taken place during the current or previous calendar year

Nominations and Selections
> All employees can nominate, and make multiple submissions
> Nominators are advised to read the nomination form carefully, and include examples that relate specifically to the award criteria and questions asked
> Nominations forms and eligibility criteria are available on the TTC Intranet or on this page
> Nominations are submitted via electronic or paper forms and are reviewed by the Adjudication Committee
> Paper forms can be found on Information Stands outside of Human Resources at 250 Bloor St. E., at TTC Head Office at 1900 Yonge St., 7th floor and all Operating Divisions and Garages
> If you have any questions during the nomination process, please contact Michelle Haddad at Michelle.Haddad@ttc.ca or 416-393-3640

Judging Process
> The judging panel will first review all nominations independently, followed by a group discussion leading to their final selection of winners
> All judges use an identical rating scale that takes into account the award category’s criteria and nomination form questions
> Up to 15 winners will be selected semi-annually, and the very best from the year’s winners will have a chance to win a second award at the Annual Gala

Prizes
> To celebrate their achievements, semi-annual winners will be invited along with their department Head, and immediate manager, to a special awards luncheon
> Finalists for the Annual awards (and their department Head and immediate manager) will be invited to attend the Annual Gala where the winners will be announced
> All winners will be celebrated throughout the organization through post-awards internal communications
> Certificate of achievement and TTC memento for Semi-Annual winners
> TTC memento for Annual finalists
> TTC award trophy for Annual winners

Safety

Description
This award recognizes employees who consistently exemplify an extraordinary commitment to the TTC’s goal of delivering a safe, public transit service to its customers, while maintaining a safe work environment for its employees.

Adjudication Committee: Acting Chief Safety Officer Betty Hasserjian and Chief Vehicles Officer Rich Wong.

The judging group can award a maximum of 15 awards in each judging period. Judges are using a pre-determined five-point rating scale to determine the winners. To honour the integrity of the Awards, judges have the freedom to award fewer than this number.

Safety Award Nomination Form

Criteria
To qualify for this award, we are looking for employees who:
> Identify opportunities and make suggestions to improve health and safety in the workplace
> Implement changes that improve health and safety of workers, customers and/or the public
> Promote and foster a culture of health and safety in their group, department, with customers or TTC-wide by:
- Demonstrating safety leadership
- Mentoring others in safety
- Increasing worker safety awareness, or
-Setting positive examples for others to follow

Examples of exceptional behaviour in this category include:
> Serves as a role model through positive interactions with customers
> Advocates for improvements that enhance customer satisfaction
> Provides options to customers under various scenarios and follows up to ensure complete resolution

Eligibility
> The Safety Award is open to peer nomination
> Must be a regular full-time or regular part-time employee
> An individual may only win an award in this category no more than once every two calendar years
> Eligibility will be reviewed against any disciplinary actions that may have taken place during the current or previous calendar year

Nominations and Selections
> All employees can nominate, and make multiple submissions
> Nominators are advised to read the nomination form carefully, and include examples that relate specifically to the award criteria and questions asked
> Nomination forms and eligibility criteria are available on the TTC Intranet or on this page
> Nominations are submitted via electronic or paper forms and are reviewed by the Adjudication Committee
> Paper forms can be found on Information Stands outside of Human Resources at 250 Bloor St. E., at TTC Head Office at 1900 Yonge St., 7th floor and all Operating Divisions and Garages
> If you have any questions during the nomination process, please contact Michelle Haddad at Michelle.Haddad@ttc.ca or 416-393-3640

Judging Process
> The judging panel will first review all nominations independently, followed by a group discussion leading to their final selection of winners
> All judges use an identical rating scale that takes into account the award category’s criteria and nomination form questions
> Up to 15 winners will be selected semi-annually, and the very best from the year’s winners will have a chance to win a second award at the Annual Gala

Prizes
> To celebrate their achievements, semi-annual winners will be invited along with their department Head, and immediate manager, to a special awards luncheon
> Finalists for the annual awards (and their department Head and immediate manager) will be invited to attend the Annual Gala where the winners will be announced
> All winners will be celebrated throughout the organization through post-awards internal communications
> Certificate of achievement and TTC memento for Semi-Annual winners
> TTC memento for Annual finalists
> TTC award trophy for Annual winners

Innovation and Creativity

Description
This award recognizes TTC employees who have demonstrated an innovative and creative mindset and as a result have brought forward ideas that improve the TTC’s internal systems and processes, operations, team culture, and/or delivery of customer service.

Adjudication Committee: Chief Capital Officer Susan Reed Tanaka and Chief Engineering and Infrastructure Officer Fort Monaco.

The judging group can award a maximum of 10 awards in each judging period. Judges are using a pre-determined five-point rating scale to determine the winners. To honour the integrity of the Awards, judges have the freedom to award fewer than this number.

Innovation and Creativity Nomination Form

Criteria
To qualify for this award, we are looking for employees who:
> Are proactive people, with can-do attitudes who spot, and act on, opportunities to help improve, modernize, and create value for the TTC
> Are creative problem solvers who understand not only the impact of problems and solutions on their own role and team, but also see the impacts in other parts of the organization
> Successfully navigate the TTC’s internal system to gain buy-in from a variety of levels of the organization, and work collaboratively to achieve positive results
> Consistently demonstrate a high level of resourcefulness, resilience, personal initiative to act, and the desire and ability to learn from experience
> Achieve meaningful and measurable results using existing TTC resources, and lots of ingenuity

Examples: Nominee Behaviours may have resulted in
> Internal process improvements that lead to the reduction of duplicated steps across departments or multiple handoffs/steps, improve speed of task completion, and build important trust and cross-team communication
> Redesign or new use of a tool that creates new procedural efficiencies, is easier to train to use, and improves safety
> Introduction of a new safety procedure resulting in an increase of safety awareness and compliance

Eligibility
> The Innovation and Creativity Award is open to both self-nomination and peer nomination
> Must be a regular full-time or regular part-time employee
> An individual may only win an award in this category no more than once every two calendar years
> Eligibility will be reviewed against any disciplinary actions that may have taken place during the current or previous calendar year

Nominations and Selections
> All employees can nominate, and make multiple submissions
> Nominators are advised to read the nomination form carefully, and include examples that relate specifically to the award criteria and questions asked
> Electronic nomination forms are available on the TTC Intranet or on this page
> If you have any questions during the nomination process, please contact Michelle Haddad at Michelle.Haddad@ttc.ca or 416-393-3640

Judging Process
> The judging panel will first review all nominations independently, followed by a group discussion leading to their final selection of winners
> All judges use an identical rating scale that takes into account the award category’s criteria and nomination form questions
> Up to 10 winners will be selected semi-annually, and the very best from the year’s winners will have a chance to win a second award at the Annual Gala

Prizes
> To celebrate their achievements, semi-annual winners will be invited along with their department Head, and immediate manager, to a special awards luncheon
> Finalists for the Annual awards (and their department Head and immediate manager) will be invited to attend the Annual Gala where the winners will be announced
> All winners will be celebrated throughout the organization through post-awards internal communications
> Certificate of achievement and TTC memento for Semi-Annual winners
> TTC memento for Annual finalists
> TTC award trophy for Annual winners

Employee of the Year

Recognizes one employee per year who has been recognized for outstanding achievement in one, or more, of the corporate award categories. This selection is made at the sole discretion of the CEO who will select a winner based on the significance of their achievements in support of the five programs, and the strength of the case made for the original nomination.

Eligibility
All employees who won an award under one of the following award programs during the annual award cycle are eligible to win this award:
> Leadership
> Teamwork
> Safety
> Customer Service
> Innovation and Creativity

Selection
> Winner selected by CEO

Event
>Winner will be announced at the Annual Gala, where the candidates are already present for their achievement under one of the five corporate award categories

Prizes
> TTC Award Trophy
> One extra-week of vacation to be used in that year

For more information about recognition programs, please contact Michelle Haddad, Rewards and Recognition and Events Specialist, Customer Communications Department, at 416-393-3640 or Michelle.Haddad@ttc.ca.

Updated July 2019

Latest News

 New Corporate Plan cover

TTC Corporate Plan 2018-2022

Advancing to the next level.

Corporate Notice

COVID-19 update: positive test at McBrien Building.

In Memoriam

Bain, Brodie, Ciarallo, Clem, Dufty, Durham, Florio, Gabay, Groves, McKee, McKinnon, Nelson, Pellicori, Soundy, White.

Sending commendations

TTC employees are commended daily by customers – by phone, mail/e-mail, online on in person. All commendations that are received from customers should be forwarded to the Customer Service Section in the Customer Service Centre. This will generate a Customer Service Report (CSR), which is redirected to the employee’s work location to confirm his or her name and to obtain permission to publish it in The Coupler. The work location must forward a copy of the CSR to The Coupler in order to have an individual recognized in Commendations Corner. An employee being commended by another employee should be notified in writing, with a copy to The Coupler and to the employee’s work location or manager, to obtain permission to publish it in The Coupler. These commendations can be forwarded via internal mail to The Coupler Office in the McBrien Building, or by e-mail to mike.detoma@ttc.ca.

With Compliments