With Compliments Archive

Rewards & Recognition Ceremony 2019

2/27/19 6:00 PM

Employees of the Year

Selected by CEO Rick Leary

Overhead Crew

The Overhead Team (Streetcar Maintenance and Infrastructure)

Vincent Balfour
Overhead Linesperson

Peter Benerowski
Overhead Linesperson

Sean Bryce
Overhead Linesperson

Milan Novakovic
Overhead Linesperson

Clancy Friel
Apprentice Overhead Linesperson

Thomas Reilly
Apprentice Overhead Linesperson

> Overhead Crew 304 was at an intersection waiting to make a left turn onto South Kingsway. A dump truck travelling eastbound made a right turn in full view of the crew and struck a woman crossing, then stopped on top of her. The driver then backed up and ran over her again, tearing her leg open. The driver then fled the scene.
> Two crew members jumped out of the truck and started to perform first aid with radio communication to the two other crew members who followed the dump truck. One of the members held the woman’s artery by hand to stop the bleeding until emergency services arrived.
> The dump truck turned again and Crew 301, located just down the road, noticed and started following as well. Together the two crews were able to block the truck when the driver tried to make a three-point turn. When the assailant jumped out of the truck and began to run, members of the team chased him, leading to the apprehension and arrest of the individual.

CEO Special Award

Selected by CEO Rick Leary

Fort Monaco

Fort Monaco
Chief Infrastructure and Engineering Officer

Presented for excellence that falls outside the Reward and Recognition program, and where the CEO feels that special recognition is merited. This year is presented to Fort Monaco in recognition of his wealth of knowledge and understanding of the complexities related to track safety, maintenance and repair, signals, electrical, communication, ATC and more. Fort is forward thinking. His tenacity, problem-solving skills, excellent leadership, integrity and credibility are greatly admired and appreciated.

Safety Award

Winner

Kapovsky

Maria Kapovsky
Curriculum Development Specialist
Operation Training Centre

> Maria has initiated the development of several high-profile programs in subway track level safety. She has also redesigned the Subway/SRT Rule Book programs to include more hands-on activities.
> She has worked tirelessly to ensure all stakeholders have been consulted, their needs identified and their concerns addressed, resulting in a complete paradigm shift in the development and delivery of safety training.
> Maria’s positive attitude, dedication, enthusiasm and approach are contagious and she embodies the safety culture that the TTC seeks to foster Commission-wide.

Congratulations to finalists: Jacob Mahoney, David Moskowitz, Dan Naccarato, Carmine Fusaro and Mark Jelinski.

This award recognizes employees who consistently exemplify an extraordinary commitment to the TTC’s goal of delivering a safe, public transit service to its customers, while maintaining a safe work environment for its employees. Adjudication Committee: Chief Safety Officer John O’Grady, Chief Capital Officer Susan Reed Tanaka and Chief Operating Officer Jim Ross.

Customer Service Award

Winners

Customer Service Team

Customer Service Centre Group
Rishu Chadha, Senior Customer Service Representative
Matthew Di Taranto, Dispatcher, Transit Control
Terri Hay, Executive Communications Representative
Hovig Kerkezian, Senior Customer Service Representative
Kevin McAnena, Senior Customer Service Representative
Ronald Sly, Senior Customer Service Representative

> The Customer Service team delivers excellent customer engagement via the @TTChelps Twitter account. They’ve been recognized as leaders in their field and were invited to participate in a Customer Service event at Twitter Canada, where extremely positive feedback was relayed from members in the banking, telecommunications and insurance industries.
> Their effective communications have led to patrons being more patient. Customers now feel engaged and important in providing their feedback.
> The group has fostered a collaborative environment that encourages teamwork and has made an impact on employee engagement and morale.

Congratulations to finalists: Joe Amaral, Patricia Gale and Aaron Rodgers.

This award recognizes TTC employees who consistently demonstrate an exceptional commitment to the TTC’s goal of delivering excellent customer service. These individuals display that they clearly understand the diverse customer groups that the TTC serves, and how to most effectively meet their needs.  Adjudication Committee: Chief People Officer Gemma Piemontese, Deputy CEO – Operations Kirsten Watson and Chief Customr Officer (acting) Kathleen Llewellyn-Thomas.

Innovation and Creativity Award

Winner

Brettell

Richard Brettell
Engineering Technologist
Rail Cars and Shops

> Richard took the initiative to investigate a growing rate of SRT technical issues, causing delays to service. After an exhaustive review, he discovered a signals problem.
> He implemented a solution that eliminated the root of the problem, leading to improved service for customers.
> Richard is a major contributor to the ongoing success of the SRT and is widely acknowledged as the go-to person in his group. He also serves as a key link between the TTC and other transit authorities across North America regarding maintenance practices and the sourcing of parts and materials.

Congratulations to finalsit: Sal Parisi

This award recognizes TTC employees who have demonstrated an innovative and creative mindset and as a result have brought forward ideas that improve the TTC’s internal systems and processes, operations, team culture, and/or delivery of customer service. Adjudication Committee: Chief Capital Officer Susan Reed Tanaka and Chief Financial Officer Dan Wright.

Leadership Award

Winner

Cuschieri

Steven Cuschieri
Bus Maintenance Manager
Mount Dennis Garage

> Steven has made himself available at all times to assist employees with learning the garage processes.
> He leads by example and recognizes individuals’ abilities, coaching them in manageable stages. He also encourages staff to listen to the concerns of others and address issues through open communications, leading to an improvement in morale at Mount Dennis Garage.
> Steven has introduced a method of repairing and maintaining the bus fleet that has increased efficiencies. He makes decisions and provides direction that is in the best interest of the company and recognizes the success and accomplishments of his employees.

Congratulations to finalists: Renae Burrell, Roy Lallkissoon and Kyle Whiteway.

This award recognizes employees who model and exhibit outstanding leadership qualities and behaviours. Adjudication Committee: Chief of Staff Joan Taylor, Chief People Officer Gemma Piemontese and Chief Operating Officer Jim Ross.

Teamwork Award

Winner

Overhead Crew

Overhead Crew

The Overhead Team (Streetcar Maintenance and Infrastructure)

Vincent Balfour
Overhead Linesperson

Peter Benerowski
Overhead Linesperson

Sean Bryce
Overhead Linesperson

Milan Novakovic
Overhead Linesperson

Clancy Friel
Apprentice Overhead Linesperson

Thomas Reilly
Apprentice Overhead Linesperson

> Overhead Crew 304 was at an intersection waiting to make a left turn onto South Kingsway. A dump truck travelling eastbound made a right turn in full view of the crew and struck a woman crossing, then stopped on top of her. The driver then backed up and ran over her again, tearing her leg open. The driver then fled the scene.
> Two crew members jumped out of the truck and started to perform first aid with radio communication to the two other crew members who followed the dump truck. One of the members held the woman’s artery by hand to stop the bleeding until emergency services arrived.
> The dump truck turned again and Crew 301, located just down the road, noticed and started following as well. Together the two crews were able to block the truck when the driver tried to make a three-point turn. When the assailant jumped out of the truck and began to run, members of the team chased him, leading to the apprehension and arrest of the individual.

Congratulations to finalists: Conor Adami, Curtis Batuskin, Darrin Brown, Hani Chahine, Pranav Dave, Francesco Di Noto, Narayan Donaldson, Mark Eskandar, Ron Gambin, im Lawson, Franco Longo, Laurence Lui, Tim McCallum, Albert Oliver, Trevor Pitman, Kevin Shen, Jim Sinikas, Alexander Takaraebe, and Erin Wemyss.

This award recognizes groups or teams of employees who demonstrate the key elements of successful project work that advances departmental goals or the TTC mission. Teamwork may take place within groups, across groups, or within a department or section. Adjudication Committee: Chief of Staff Joan Taylor, Chief Service Officer Collie Greenwood and Human Resources Executive Director Megan MacRae.

Safe Operators With Over 35 Years

Recognizes hourly employees from the Operations Group for cumulative years of service without an occupational lost-time injury. Presented by Chief Operating Officer Jim Ross.

Bruce Abbott
Operator
Birchmount Division

John Colangelo
Operator
Malvern Division

Safe Workers With Over 35 Years

Recognizes the Operators of Bus, Wheel-Trans, Streetcar, and Subway vehicles for cumulative years of service, without an at-fault collision. Presented by Chief Operating Officer Jim Ross.

Bill Black
Vehicle Despatcher
Bus Maintenance and Shops

Tony Bosco
Storeperson, Materials and Procurement

Enzo Copelli
Relay and Instrument Technician Leadhand
Subway Infrastructure

Frank Cosentino
Unit Builder
Bus Maintenance and Shops

Joe Danisi
Coach Technician
Bus Maintenance and Shops

Carlo Filice
Rail Vehicle Analyzer
Streetcar Maintenance and Infrastructure

Edward Gordon
Machinist
Rail Cars and Shops

Elio Panaro
Handyperson
Plant Maintenance

Richard Phillips
Electricians’ Assistant
Subway Infrastructure

Aslam Quraishi
Coach Technician
Bus Maintenance and Shops

Frank Rizzo
Signals Foreperson
Subway Infrastructure

Tony Santangeli
Storeperson
Materials and Procurement

Aldo Viteritti
Vehicle Repairperson
Rail Cars and Shops

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In Memoriam

Caruana, Cull, Deneault, DiFalco, Hamilton, Hughes, Joseph, Simkus, Thomas, Vidmar.

Sending commendations

TTC employees are commended daily by customers – by phone, mail/e-mail, online on in person. All commendations that are received from customers should be forwarded to the Customer Service Section in the Customer Service Centre. This will generate a Customer Service Report (CSR), which is redirected to the employee’s work location to confirm his or her name and to obtain permission to publish it in The Coupler. The work location must forward a copy of the CSR to The Coupler in order to have an individual recognized in Commendations Corner. An employee being commended by another employee should be notified in writing, with a copy to The Coupler and to the employee’s work location or manager, to obtain permission to publish it in The Coupler. These commendations can be forwarded via internal mail to The Coupler Office in the McBrien Building, or by e-mail to mike.detoma@ttc.ca.

With Compliments