With Compliments Archive

Rewards & Recognition Gala 2018

3/1/18 12:51 PM

Employee of the Year (Posthumous)

Selected by Acting CEO Rick Leary; Accepting the award for Mr. McGrath was Phil Foubister, Group Station Manager, Bloor-Danforth, for his wife, Kathy McGrath, an Operator at Birchmount Division.

The late Mr. McGrath

The late Robert McGrath
Station Collector
Stations
> Rob sat down, listened to and provided counselling to a youth who had been assaulted and assisted with first aid when the young man declined EMS aid.
> He cleaned the youth’s wounds and face, offered assistance and listened to his story leading to the youth feeling well enough to continue on his journey.
> Rob maintained a calm demeanor when dealing with challenging customers, was a PRESTO ambassador who showed people step by step how to use the new machines and also carried his own personal city of Toronto map book to provide detailed directions to customers.

Lifetime Achievement Award

Selected by Acting CEO Rick Leary

Piemontese

Gemma Piemontese, Chief People Officer
Gemma has been the catalyst to the culture change that I, and Andy before me are so immensely proud of. She has spent the majority of her career in Human Resources working to promote the culture of fairness and accountability. Her quest pre-dates many of us, and despite the challenges faced, she never gave up due to her love for this organization and its people.

CEO Special Award

Selected by former CEO Andy Byford

Brown

Deborah Brown, Customer Communications Acting Head
Deb, in the words of former CEO Andy Byford, is a superstar for her effort in pulling together the 2017 APTA Transit System of the Year Award submission. Winning this prestigious award was a team effort on the part of all TTC employees, but winning this award required someone to tirelessly write the submission, gather all the facts, get input, rewrite portions then, when all done, just a few more rewrites.

Special video message from Andy Byford

Customer Service Award

Gala Winner

The late Mr. McGrath

The late Robert McGrath
Station Collector
Stations
> Rob sat down, listened to and provided counselling to a youth who had been assaulted and assisted with first aid when the young man declined EMS aid.
> He cleaned the youth’s wounds and face, offered assistance and listened to his story leading to the youth feeling well enough to continue on his journey.
> Rob maintained a calm demeanor when dealing with challenging customers, was a PRESTO ambassador who showed people step by step how to use the new machines and also carried his own personal city of Toronto map book to provide detailed directions to customers.

Congratulations to finalists: Kostakis Costa, Derek Jordan and Lisa D’Eri.

This award recognizes TTC employees who consistently demonstrate an exceptional commitment to the TTC’s goal of delivering excellent customer service. These individuals display that they clearly understand the diverse customer groups that the TTC serves, and how to most effectively meet their needs.  Adjudication Committee: Chief People Officer Gemma Piemontese, Corporate Communications Executive Director Brad Ross and Acting Deputy CEO/Chief Customer Officer Kirsten Watson.

Safety Award

Gala Winner

Marsh

Andrew Marsh
Facilities Manager
Plant Maintenance
> Successfully manages stressful projects under tight timelines, including a project to complete street grating and concrete remediation in downtown Toronto, where he ensured his workers stayed focused and undistracted by external pressures.
> Committed to open lines of communication with all stakeholders throughout the ups and downs of the project, while maintaining a steady and positive atmosphere for the project team.
> Exercises excellent insight when responding to issues. For example, he participated in a significant safety incident investigation, and attended meetings outside of work hours.

Congratulations to finalists: William MacKinnon, Janet Fiddler and Jose Pereira.

This award recognizes employees who consistently exemplify an extraordinary commitment to the TTC’s goal of delivering a safe, public transit service to its customers, while maintaining a safe work environment for its employees. Adjudication Committee: Chief Safety Officer John O’Grady/Acting Chief Safety Officer Betty Hasserjian, Chief Capital Officer Susan Reed Tanaka and Deputy Chief Operating Officer Jim Ross.

Innovation and Creativity Award

Gala Winner

Nauth-Ali

Rameez Nauth-Ali
Revenue Equipment Analyzer
Revenue Operations
> Was actively involved in the testing and reviewing of the new Schiedt and Bachman faregates.
> Helped identify and resolve a number of obstacles with the development of our existing Mag Strip Reader for PRESTO.
> Designed a new cable and prototyped it to evaluate the signal outputs for TTC management.

Congratulations to finalist: Joe Delmedico.

This award recognizes TTC employees who have demonstrated an innovative and creative mindset and as a result have brought forward ideas that improve the TTC’s internal systems and processes, operations, team culture, and/or delivery of customer service. Adjudication Committee: Chief Capital Officer Susan Reed Tanaka, Chief Operating Officer Mike Palmer and Corporate Communications Executive Director Brad Ross.

Leadership Award

Gala Winner

Spiteri

Charles Spiteri
Garage Foreperson
Arrow Road Garage
Bus Maintenance and Shops
> Takes the initiative to bring improvement to the workplace, encourages staff to work safely, supports staff by implementing improvements, and communicates with an open, straightforward and calm manner.
> Demonstrates professionalism, compassion, understanding, excellent work ethics and integrity. For example, he took the initiative to familarize himself with hoist safety literature and did additional research to inform his team on additional training and safety information.
> Motivates and inspires others to excel in their career goals, encourages staff to challenge themselves in their career development, and overall has helped the team be more confident.

Congratulations to finalists: Garifalia Akouros, Andrew Dixon and Sanda Stojicic.

This award recognizes employees who model and exhibit outstanding leadership qualities and behaviours. Adjudication Committee: Chief of Staff Joan Taylor, Chief People Officer Gemma Piemontese and Deputy Chief Operating Officer Jim Ross.

Teamwork Award

Gala Winners

Raggiunti and Vagdatis

Lou Raggiunti
Instructor - Bus and Maintenance
Training and Development
Aristidis Vagdatis
Electrical Equipment Mechanic
Plant Maintenance
> Lou and Artistidis recognized the potentially hazardous malfunction of an SRT Bonding Assembly due to poor design which had resulted in numerous failures while applying this equipment in the field during training exercises.
> On their personal time, this team worked together to develop a prototype of a newly modified SRT Bonding Assembly and produced a short video to demonstrate the severity and modification benefits.
> The team did not simply report the issue, but took it in their own hands to search for and develop a solution that is now standard practice within the TTC and ensures the safety of all workers involved.

Congratulations to finalists: Vince Alexander, Kent Bayley, Andrew Dixon, David Girodat, Michael Hazlett, Thampu Joseph, Heidi Kikoler, Kam Kwok, Deborah Lyon, Naomi Marubashi, Scott Mather, Andrew McKinnon, Matt Pallotta, Roy Park, Meghan Rogers, Tyrus Schulzke, Amanda Sonier, Michael Sosedov, William Swanson and David Trimble.

This award recognizes groups or teams of employees who demonstrate the key elements of successful project work that advances departmental goals or the TTC mission. Teamwork may take place within groups, across groups, or within a department or section.  Adjudication Committee: Chief of Staff Joan Taylor and Acting Chief Service Officer Collie Greenwood.

Safe Workers With Over 35 Years

Recognizes hourly employees from the Operations Group for cumulative years of service without an occupational lost-time injury. Presented by Chief Operating Officer Mike Palmer.

Patrick Connors
Mechanical Serviceperson
Bus Maintenance and Shops

Gianpiero Galeazza
Radio Technician Lead Hand
Plant Maintenance

Brent Gasson
Electronic Equipment Repairperson
Bus Maintenance and Shops

Tom Glavine
Upholsterer
Bus Maintenance and Shops

David Henderson
Radio Technician
Plant Maintenance

Kevin Johnston
Maintenance Mechanic Millwright
Stations

David Kirby
Foreperson - Wiring and Service Foreperson
Bus Maintenance and Shops

Alan McCausland
Coach Technician
Mount Dennis Garage

Kam Ng
Coach Technician
Malvern Garage

Laten Parchment
Yard Control Despatcher
Wilson Carhouse

Tony Ruffolo
Equipment Janitor
Arrow Road Garage

Fred Sottile
Radio Technician Lead Hand
Plant Maintenance

Frank Zivic
Plumber
Plant Maintenance

Safe Operators With Over 35 Years

Recognizes the Operators of Bus, Wheel-Trans, Streetcar, and Subway vehicles for cumulative years of service, without an at-fault collision. Presented by Deputy Chief Operating Officer Jim Ross.

Kevin Birtles
Operator
Malvern Division

Allan Fortier
Operator
Queensway Division

Rudolph Wilson
Operator
Mount Dennis Division

Latest News

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TTC Corporate Plan 2018-2022

Advancing to the next level.

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New Director – Procurement, Operating.

Message from the CSO

Safety Notice #14: New Coronavirus Outbreak.

In Memoriam

Austin, Beecroft, Brennan, Caldi, Clydesdale, DeCarvalho, Hurley, Kawala, McKinney, McMillan, Navarra, Ospalak, Shepherd, Stokell, Vella, Wood, Young.

Sending commendations

TTC employees are commended daily by customers – by phone, mail/e-mail, online on in person. All commendations that are received from customers should be forwarded to the Customer Service Section in the Customer Service Centre. This will generate a Customer Service Report (CSR), which is redirected to the employee’s work location to confirm his or her name and to obtain permission to publish it in The Coupler. The work location must forward a copy of the CSR to The Coupler in order to have an individual recognized in Commendations Corner. An employee being commended by another employee should be notified in writing, with a copy to The Coupler and to the employee’s work location or manager, to obtain permission to publish it in The Coupler. These commendations can be forwarded via internal mail to The Coupler Office in the McBrien Building, or by e-mail to mike.detoma@ttc.ca.

With Compliments