With Compliments Archive

Operations & Service Delivery Award of Excellence (Q2)

2nd Quarter Award of Excellence Winners. 7/3/13 7:25 AM

2nd Quarter Winners

CEO Andy Byford, COO Dave Dixon, Acting CSO Chris Upfold and Safety and Environment Head John O’Grady congratulated the following Award of Excellence winners for the second quarter of 2013:

Anthony Iannetta – Wilson-Bus Division
Angela Williams – Transit Control
John Lombardi – Roncesvalles Carhouse
Edith Stubbs – Eglinton Division
Peter Sanidas – Signals
Lorenzo Papa – Malvern Division
Michael McGravey – Birchmount Division
Ronald Stella – Collectors/Station Managers
Michele Bosco – Mount Dennis Division
Anne Marie Dennis – Mount Dennis Division
Athanasios Sotiropoulos – Revenue Operations
Amir Jiwa – Russell Division
Anthony Belli – Davisville Carhouse
Antonio Mastroianni – Station Services
Anne Osborne – Wheel-Trans Reservations/Dispatch
John Danis – Arrow Road Division
Mike Campbell – Queensway Garage
Gordon Hicks – Queensway Division
Anthony Bygrave – Wilson-Subway Division
Karen Allan – Eglinton Division
Vincent Baldwin – Birchmount Garage
Joe Lena –Wilson Garage
Mike Belchior – Duncan Shop
Aron Sawayama – Danforth Division
Deno Beharry – Wilson-Bus Division
Mohammed Brown – Eglinton Division
Emmanuel Otoo – Lakeshore Division
Brian Balkissoon – Greenwood Shop
Jeffrey Ferguson – Malvern Division
Gary Keenan – Facilities
Brian Wicks – Harvey Shop
Ron Thompson – Queensway Garage
Christopher Maguire – Danforth Division
Denis Rajroop – Malvern Division
Andrew Klamann – RSEM


The Operations Branch Award of Excellence is presented four times a year to employees who demonstrate motivation, a high level of performance, shown initiative or have made a special contribution towards the promotion of a positive work environment. Each award winner is congratulated by the Chief Executive Officer and senior officials from TTC management and the three unions.

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Sending commendations

TTC employees are commended daily by customers – by phone, mail/e-mail, online on in person. All commendations that are received from customers should be forwarded to the Customer Service Section in the Customer Service Centre. This will generate a Customer Service Report (CSR), which is redirected to the employee’s work location to confirm his or her name and to obtain permission to publish it in The Coupler. The work location must forward a copy of the CSR to The Coupler in order to have an individual recognized in Commendations Corner. An employee being commended by another employee should be notified in writing, with a copy to The Coupler and to the employee’s work location or manager, to obtain permission to publish it in The Coupler. These commendations can be forwarded via internal mail to The Coupler Office in the McBrien Building, or by e-mail to mike.detoma@ttc.ca.

With Compliments