With Compliments Archive

Operations & Service Delivery Award of Excellence (Q1)

1st Quarter Award of Excellence Winners 4/20/13 7:13 AM

1st Quarter Winners

CEO Andy Byford, COO Dave Dixon, Acting Chief Service Officer Chris Upfold, Chief Financial and Administration Officer Vince Rodo, Head of Safety John O’Grady and CUPE Local 2 President Gaetano Franco congratulated the following Award of Excellence winners for the first quarter of 2013:

Vincent Van – Overhead Section
Peter Lestage – Lakeshore Garage
Luleta Rowe – Harvey Shop
Scott Dixon – Mount Dennis Garage
Mike Maolucci – Station Services Section
Connie Wood – Eglinton Division
Raymond Delaat – Mount Dennis Garage
Pamela Ishmael – Collectors Division
Ken Keehn – Collectors Division
Ali Al-Baalawy – Communications Section
Domenic Petitti – Building Services
Patrick Wright – Wilson Division
Americo Di Folca – Queensway Division
Kevin Emoff – Mount Dennis Division
Chris Eaton – Eglinton Division
Vincent Simler – Wilson Carhouse
Azim Karmali – Russell Carhouse
Sohan Virk – Arrow Road Division
Paul Wood – Subway Mechanics
Pathmarajah Samithamby – Wilson-Subway Division
George Nosworthy – Malvern Division
Thomas Deneault – Greenwood Carhouse
Jerry Phillips – Arrow Road Garage
Peter Prashad – Mount Dennis Division
Douglas Bray – Birchmount Division
Alex Kukulj – Electrical Section
Walter Campbell – Eglinton Garage
Anthony Beverly – Malvern Division
Jason Banfield – Russell Division
Peter Bunja – Malvern Garage
Quan Truong – Wilson-Bus Division
George Hall – Danforth Division
Richard Chase – Roncesvalles Division
George Goncalves – Arrow Road Division
Paul Stitt – Arrow Road Division
William MacKinnon – Lakeshore Division


The Operations/Service Delivery Groups Award of Excellence is presented four times a year to employees who demonstrate motivation, a high level of performance, shown initiative or have made a special contribution towards the promotion of a positive work environment. Each award winner is congratulated by the Chief Executive Officer and senior officials from TTC management and the three unions.

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Sending commendations

TTC employees are commended daily by customers – by phone, mail/e-mail, online on in person. All commendations that are received from customers should be forwarded to the Customer Service Section in the Customer Service Centre. This will generate a Customer Service Report (CSR), which is redirected to the employee’s work location to confirm his or her name and to obtain permission to publish it in The Coupler. The work location must forward a copy of the CSR to The Coupler in order to have an individual recognized in Commendations Corner. An employee being commended by another employee should be notified in writing, with a copy to The Coupler and to the employee’s work location or manager, to obtain permission to publish it in The Coupler. These commendations can be forwarded via internal mail to The Coupler Office in the McBrien Building, or by e-mail to mike.detoma@ttc.ca.

With Compliments