Commendations Corner - March-April 2018

Commendations Corner

Arrow Road: Jeff Bascombe, Sean Caruana, Frank Duffy, Christian Gendron: “Just wanna shout out to the driver of the 35 Jane bus. The drive today was nothing short of a nightmare with this weather, but he was incredibly pleasant and friendly.” … David Hoy, Gary Juhasz, Mohammad Khan, Richard Lee, Javad Malik, Neil Monks, Sean Patterson, Frank Ragone, Geraldo Raso, Rob Rose, Shahanad Shamsudeen, Preet Sharma, Calvin Soderberg

Birchmount: Saleh Ahamedi, Norwin Barrett, Lionel Beadle, James Cavanaugh, Kyle Christie, Jason Curnew, Steven D’Agostino, Maninder Dhaliwal, Jim Gountounas, Neil Hermes, Nicholas Iliadis, Harshvir Kahlon, Zeeshan Khan, Chun Louie, Tyler Macdonald, Robert MacIsaac, Filip Milosevic, Rady Osman, Efthymia Papadopoulos, Kyle Smith

Closures/Diversions: Nireen Qureshi

Customer Service Centre: Ronald Sly, Samantha Tisi

Eglinton: Christina Atkinson, Tammy Blanchard, Jamie Cordeiro, Muhammad Fahmy, Casey Farhall, Jason Gollings, Kelly Goodfellow, Andre Lall, Muhammad Malik, Nick Massay, Michelle Stephenson, Alex Villanueva, David Ward, Tyrone Yorke

IT Services: Mark Sultana

Malvern: David Brough, Ashley Bullen, Cheryl Chiasson, Davis Drepaul, Ian Fox, Harley Johnson, Tim Jollimore, Derek Kelly, Franco Lacuata, Allan Lewis, Kyron Lewis, Giselle Lohr, Norman Mah, Sharon McKeigue, Ellington McLeggon, Donald Parish: “I watched the driver help a lady that was new to Toronto figure out her route. A bit later, he helped a man plan his route to Etobicoke. When the man got on the bus and asked for help, the driver put the bus in park before getting out of his seat and taking out his phone to help him figure it out.” … Brian Patterson, Jacinta Preston, Paul Stapley, Kristopher Talbot, Kanagarajah Thiagarajan, Angelia Woo, Ronald Walker

Mount Dennis: Jose Anjos, Milan Baric, Ross Bendle, Shirley Bishop, David Boodram, Kevin Borges, Michele Bosco, Daniel Campos, Daniel Cervini, Robert Chen, Trevor Chunlall, David Elrick, Angelo Flabiano, Karen Fydenchuk, Daniel Goulet: “I want to thank Dan for noticing that I was so disappointed as I saw the bus approaching from behind and realized I would never make it to the stop on time. He zipped over to the curb to get me and I gladly jumped on.” … Dawit Hailemariam, Tammy Hendry, Terrance Henry, Johnny Joseph, Fere Kamkar, Gaetano La Marca, Meghann McDonough, Jonathan Mott, Michel Nunes, Charles Paon, Umang Patel, Franco Pitruzzella, Diogo Reis, Dennis Richardson, Danny Rosa, Abel Rosero, Joravar Sandhar, Salvatore Sita, Richard Tenaglia, Christopher Thompson, Paul Volino, Rudy Wilson

Plant Maintenance: Ideberta De Melo, Tina Marvin

Queensway: Peeyush Arora, Vida Baska, Daniel Clancy, Robin Edwards, Patricia Gale, Roberto Mancini, Elise McAdam, Jaime Paiva, Jose Quintanilla, Kishan Shah, Baljit Singh, Sukhjinder Singh, Jay Thornberry:  “Jumped off the bus to walk my kids to school, one of my kids left her entire backpack on the bus. We assumed we would never see it again. There was hundreds of dollars in dance and school supplies inside not to mention all of her school work and assignments and her own personal journal. We were all devastated. But the next driver of a 40 bus provided me with great assistance, issued a text to all 40 drivers and encouraged me to check some of the next that arrive … we saw him approaching; he noticed us right away and began waving. The door opened and he had our backpack! We could not believe our luck. The drivers of the 40 Junction route feel like family. We are lucky to have such dedicated people working our route and I hope they can be commended for their outstanding work. Thank you, drivers of the Junction 40 bus route!”

Roncesvalles: Tony Chan, Byron Dawson, Victor Estudante, David Freitas, Ernest Hoyt, Jacqueline Rodrigues, Elton Shaw, Gregory Shean, Mitchell Soares, Luciano Tomei

Russell: Younane Abdulbaki, Mitchener Chapman, Leonardo Debendictis, Phillip Donegan, Barry Doyle, David Freitas, Sameer Hosein, Rajuth Kirupakaran, Roman Kuzmin, Denis Lengo, Chris Lewis, Jonathan Lewis, Terry Mannella, Paul Marcuz: “It was another morning of sardine commute on the TTC. What made it better? The driver’s spontaneous announcements … I can’t recall any other time a jam-packed morning rush-hour streetcar being full of laughter!” … Chris McLean, Matthew McLeod, Travis Morris Noel, Richard Murcia, Jason Oldham, Jason Parras, Alvin Ramzan, Logan Reith, Curt Richards, Gregory Shean, Mitchell Soares, Mark Solari, Michael Trickey, Allan Yip, Pat Zambri

Transit Enforcement: Lakeishia Abrams, Adam Gajda, Joel Gayle, Mike Occhiogrosso, Mark Wilson

Wheel-Trans: Eric Gottlieb, Kirby Lai, Theresa Legge, Chris Loukas, Cristina Martinez, Stephanie McCanny, Kasi Morgan, Jennifer Pattison, Tony Policelli, Raila Rintala, Nicole Roomes: “Customer fell down and was unable to get up. She was able to get to her phone and called Wheel-Trans. The Reservationist who answered was very kind and helpful and was able to help the customer by calling EMS and remained on the line to make sure the customer was okay.” … Roula Silveira, Mitra Stergios, Keaon Thompson

Wilson-Bus: Aikens Buabeng, Anthony Ferarra, Domenic Gouveia, Yusuf Kazi, Yiu Kwok, Eli Samuels, Caterina Stanisci

 
Canada's Best Diversity Employers award 

TTC receives Canada’s Best Diversity Employers award

The TTC was recognized as one of Canada’s Best Diversity Employers for 2018. The MediaCorp Canada award recognizes employers with exceptional workplace diversity and inclusion programs. The TTC was selected as one of Canada’s best diversity employers because of its efforts in providing accessible public transit, working with community organizations to reach out to female candidates and creating a diversity and inclusion lens to help employees see different perspectives with respect to sex and gender, disability, race, colour and ethnicity, Indigenous peoples, new Canadians and refugees. The award was presented to Diversity and Human Rights staff at the April 11 Board meeting.

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In Memoriam

Busuttil, Campbell, Davis, DeVito, Eng, Ferrara, Gasper, Gray, Hardy, Mancini, Purushotham, Ravindhraraj, Scott, Timmerman, Virdo, Williams, Young.

Sending commendations

TTC employees are commended daily by customers – by phone, mail/e-mail, online on in person. All commendations that are received from customers should be forwarded to the Customer Service Section in the Customer Service Centre. This will generate a Customer Service Report (CSR), which is redirected to the employee’s work location to confirm his or her name and to obtain permission to publish it in The Coupler. The work location must forward a copy of the CSR to The Coupler in order to have an individual recognized in Commendations Corner. An employee being commended by another employee should be notified in writing, with a copy to The Coupler and to the employee’s work location or manager, to obtain permission to publish it in The Coupler. These commendations can be forwarded via internal mail to The Coupler Office in the McBrien Building, or by e-mail to mike.detoma@ttc.ca.

With Compliments