Commendations Corner - July 2016

Arrow Road: Jay Anderson, Daniel Annis, Paul Archer, Michael Brancatella, Christopher Browne, Tony Cariati, John Danis, Diane Douglas, Christian Gendron, Mykal Griffiths, Ron Ishmael, Robert Klikorka, Paul Olejarz, Franklin Robb: “A very intoxicated man got on the bus hurling insults at the driver for no reason. This continued all the way to Jane/Wilson. The driver kept his cool the entire time, not uttering a word in response. A very professional and good-hearted young man!” … Graham Scollick, Navid Shamsi, Lawrence Shapiro, Dianne Smith, Jeff Solomon, Alastair Suttar, Mehran Zarawar

Birchmount: Garifalia Akouros, Michael Behagg, Simone Carrington, Clinton David, Stephen Devocht, Maninder Dhaliwal, Samantha Druce, John Foster, Marcus Fernandes, Mark Graham, Neil Hermes, Eric Hildebrand, Anthony Khan, Eudine Latchman, Kathy Peonidis: “I have to say the young lady driving the bus was great … She saw me (in my wheelchair) and asked if we were coming on the bus. I said yes and she made sure we were loaded before anyone else. I would like the driver to know that we really did appreciate what she did.” … Bandula Liyanaarachchi, Concetta Moncada, Franz Philip, Milad Pourkarim, Bill Richards, Brandon Webb, Christopher Williams, Andrew Wong

Commission Services: Maria Di Mauro

Corporate Communications: Milly Bernal, Elyse Carney, Mike DeToma, Nicole Ghanie-Opondo, Kadeem Griffiths

Customer Communications: Heather Brown

Customer Service Centre: Peter Jay Abraham, Gettika Bugnait, Elizabeth Foeller, Melissa Peker, Liberty Sparrow, Michael Truman

Eglinton: William Connelly, Mike Marges

Finance: Jennifer Phipps

Greenwood: Matt Brown, Tony France, Frantz Pelletier, Ovidiu Popescu, Peter Shaw, Jarek Skonieczny

Leslie: John Deluca, Richard Dulay, Barry Fraser, Delroy Vassel

Malvern: Angus Batstone, Paul Hunte, Zabeehullah Kabari, Kiriakos Karakonstantis, Jason Lefeurve, Winston Morales, Justin Moore: “The Operator came to her defense and asked the males to leave the bus. They then insulted the Operator … he held is cool the entire time and respectfully asked the males to leave. Then the Operator apologized to the passenger after the males left the bus.” … Randy Nabert, Evan Patterson, Abdul Shaikh, Richard Wafer

Mount Dennis: Abdulahi Abdi, Raminder Bajwa, Milan Baric, Keshia Blagrove, Kevin Borges, David Elrick, Angelo Flabiano, Rajveer Garcha, Amandeep Grover, Leda Halle, Mandeep Kang, Mohsen Keshtkar, Oniel Lawrence, Mark Lemonious, Enzo Marcello, Meghann McDonough, Levin Moci, Jorge Perez, Ryan Rajmoolie, George Raptopoulos, Danny Rosa, Nadia Roubos, Pritpal Singh, Todd Skinner, Hokei So, Fredrick Succi, Hanefiamar Tanim: “Because of some health problems I use a walker. As soon as I got into the bus the driver made an announcement to ensure that I got a seat. And immediately I was offered two seats from two passengers. Then the bus driver made sure that I was seated before she started off again.”

Plant Maintenance: Georgina Anokye

Queensway: Pratima Anandjit, Robert Carrine, Adam Elfiki, Patricia Gale, Steven Lachapelle: “My wheelchair was low on power and the Operator comes to my rescue and pushes me up the ramp and into the bus. Also the Operator dropped me off in front of the shelter, thank you very much!” … Najeevraj Nadarajah, Nelish Nazarali, Mohammad Rana, Jermaine Scott, Charles Shirton, Behrang Sina, Basil Smith, Megan Smith, Emanuel Tsimenidis

Roncesvalles: Barry Doyle, Frederick Fosu, Terrence Harrison: “A young lady was going to get on with a baby carriage and the driver went right down to assist. He announced that the stops at York and Simcoe were no longer in service and that we needed to use University. He obviously enjoys his job – I really hope to see him again, he made my morning.” … Alexander Louie, Janet Moniz, Yogi Rajalingam, Peter Reinhardt, Mitchell Soares, Moses Wajcenberg

Russell: Errol Alleyne, Matthew Beach, Umarfaruk Bobat, Stephen Jean, Varinder Kumar, Matthew McLeod: “Operator is very welcoming and pleasant and always greets passengers as they get on the streetcar. Really good customer service, excellent job, should get a raise of $100 an hour.” … Adam Oztopaloglu, Lou Perna, Mohamed Ousman, Ayendy Roobendran, Michael Sookoo, Addisalem Tola

Stations: John Paul Attard

Subway Infrastructure: Jonathan D’Souza, Pat Ferraro

Wheel-Trans: Zaldy Alba, Muhammad Azam, Heather Baskie, Lenore Benoit, Ellie Burt, Kaleem Chaudhry, John Da Silva, Jimmy DaSilveira, Christine Fursman, Teresa Gale, Eric Gottlieb, Corrado Guido, Mark Hollidge, Danny Jeffries, Tony McEwan, Omar McFarlane, Thomas Morrissey, Gerrard Pacey, Michael Parris, Jeff Rock, Marcel Salvador, Andrew Scott, Samuel Shamlian: “Thanks again for the terrific service. This means a lot when you don’t function at your best anymore. Thanks!” … Brian Shin, William Sibbitt, Kin Tong, Bill Traynor, Tony Tucci, Kurt Walker, Terrence Webber, Brad Zuber

Wilson-Bus: Domenic Gouveia, Tanya Henry, Andrew Jasztrab, Michael Machado, Neil Mohammed, Brian Oakes, Rolland Okai, Alexandra Piitz, Michael Voycey: “The driver was not just courteous and professional, but set aside any personal affront and demonstrated excellent customer service when dealing with a very difficult person.”

Wilson-Subway: John Kressner

 

Frank and Barb engaged at TTC Head Office.

Congratulations to Training’s Frank Nardi and Stations’ Barb McLeod who got engaged at Head Office on Aug. 10. Nardi surprised his partner of 17 years by popping the question at a meeting in the CEO’s office. CEO Andy Byford played along with a feigned meeting before stepping out and returning and presenting flowers to the newly engaged. The pair was also congratulated by CSO Rick Leary, CPO Gemma Piemontese and seventh-floor staff.

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Advancing to the next level.

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COVID-19 update: positive test at Eglinton Division.

In Memoriam

Evans, Legere.

Sending commendations

TTC employees are commended daily by customers – by phone, mail/e-mail, online on in person. All commendations that are received from customers should be forwarded to the Customer Service Section in the Customer Service Centre. This will generate a Customer Service Report (CSR), which is redirected to the employee’s work location to confirm his or her name and to obtain permission to publish it in The Coupler. The work location must forward a copy of the CSR to The Coupler in order to have an individual recognized in Commendations Corner. An employee being commended by another employee should be notified in writing, with a copy to The Coupler and to the employee’s work location or manager, to obtain permission to publish it in The Coupler. These commendations can be forwarded via internal mail to The Coupler Office in the McBrien Building, or by e-mail to mike.detoma@ttc.ca.

With Compliments