Short Turns Archive

Jacqueline Darwood

Jaqueline Darwood, Head of Strategy and Service Planning 2/6/17 6:00 AM

Head of Strategy and Service Planning
Strategy and Customer Experience Group

The TTC is pleased to announce the appointment of Jaqueline Darwood to the position of Head of Strategy and Service Planning Department. The appointment was effective on January 1, 2017.

Jaqueline joined the TTC as a Transit Planner in 2011. She held progressively responsible positions in Service Planning, including System and Policy Senior Planner and Service Planning Manager. In May 2016, she was appointed Acting Head and held that position until her most recent promotion.

Jaqueline has more than 24 years of experience in transportation and transit planning. Her career began as a Research and Planning Manager at the Transport and Licencing Authority in Jamaica in 1992. Later she worked for Jamaica Urban Transit (JUTC) as a Service Planning Manager and Divisional Manager. As part of her responsibilities at the JUTC, she directed long- and short-term planning for transit, including infrastructure requirements, determining fleet size and type, transit network design, monitoring key performance indicators for bus operations, data analysis and development of the service budget. As a divisional manager, Jacqueline was responsible for the day-to-day operation of 600 buses and the maintenance and operational staff to support the operation of these vehicles.

Jacqueline migrated to Canada in 2010 and restarted he career in transit planning as a co-op student at Mississauga Transit. At the end of her co-op assignment she moved on to work as a Transit Planner/Scheduler for the Regional Municipality of Wood Buffalo in Fort McMurray, Alberta. After a brief stay in Alberta she returned to Mississauga where she worked as a Transit Planner for Mississauga Transit.

As Head of Strategy and Service Planning, Jaqueline is responsible for the following sections: Data Collection and Analysis, Operations Planning, Scheduling and Crewing and Service Planning.

Latest News

 New Corporate Plan cover

TTC Corporate Plan 2018-2022

Advancing to the next level.

Corporate Notice

COVID-19 update: positive test at Mount Dennis Division.

In Memoriam

Catenacci, DiSimone, Middleton, Morrison, Niemeyer, Olsen, Shaw, Smith, Steele, Vitale.

The Coupler wants to keep you connected

The Coupler invites all employees and pensioners to sign up for TTC news and headlines via our mailbox at Simply send us an e-mail request from your personal e-mail address and include your full name, badge number or pensioner number and work location or home address. Note: personal information is for verification purposes only. Please call Senior Communications Advisor/Editor Mike DeToma at 416-393-3793, or e-mail, for more information.

Short Turns