Message from the Chief People Officer5/17/19 6:00 PM
Organization updates: Communications, Chief of Staff groups
We recognize the critical role communication plays in delivering operational and customer service excellence at the TTC, in building and maintaining a positive reputation within our communities, and in meeting the evolving needs of our key stakeholders.
To help streamline communications and ensure greater consistency across the organization – for our teams, customers and key stakeholders – we are re-aligning the structure of our Corporate Communications, Customer Communications and Chief of Staff groups. The following outlines the key changes:
> We have created new a position, Chief of Corporate Affairs (CCA), to lead the Corporate Communications and External Relations team. The purpose of this role is to advance the TTC’s corporate reputation through strategic planning and holding responsibility for our external stakeholders in addition to employee communications.
> Council Relations and Community Relations will move from the Chief of Staff to report to the CCA’s team. Executive Communications from the Customer Service Centre (CSC) will also move to report within this group. David Nagler – Head of Community and Council Relations will oversee this team.
> The Customer Communications team will move to report to the Chief Customer Officer (CCO), centralizing all customer-related communications. The responsibility of owning and maintaining the TTC’s brand and its standards will be held within this team.
> Finally, we have created a new position, Head of Corporate Initiatives. This role will support the Chief of Staff with the strategy, planning and execution of Intergovernmental consultation, negotiations and issues management in support of major TTC capital projects and initiatives.
These changes allow our teams to more efficiently and effectively promote critical communications, engage in productive ongoing two-way dialogue, and better prepare for and respond to issues as they arise.
Recruitment will commence in the coming days to fill the new CCA role, along with a few other positions that either currently have an acting incumbent or will be vacated with a retirement.
> Chief of Corporate Affairs
> Head of Corporate Communications
> Chief Customer Officer
> Head of Information Technology Services
> Director of Talent Management
Thank you for continuing to provide excellent service during this period of transition. We are committed to sharing updates on all organization changes as soon as we have more to share.
Chief People Officer
May 17, 2019
Message from the Chief of Staff
Introducing Head of Corporate Initiatives
Further to the corporate notice that was released today (see above) regarding some further organizational realignments, I am pleased to tell you about a personnel change in the Chief of Staff’s Office.
The past several years have brought about many exciting changes, challenges and opportunities across the organization. As a result, my office has been involved in a number of initiatives that have continued to grow.
The Chief of Staff’s Office has oversight of some critical organizational priorities. For example, the Portfolio Management Office (PfMO) is working to support the Project Maturity Commitments made to the Board as well as work planning and corporate planning. Additionally, along with the discussions regarding the transit realignment with the Provincial Government, my office has been at the centre of discussions with the City of Toronto to work in partnership to support the CEO in representing the TTC.
In an effort to support the above, we have created the new role of Head – Corporate Initiatives. This role will report to the Chief of Staff and have oversight of the PfMO, and is responsible for overseeing the delivery of the Corporate Plan, and provide leadership on strategic intergovernmental relations, including the transit realignment.
To optimize our ability to manage the intergovernmental relationship and ensure our ongoing collaborative efforts with the City of Toronto, we have reached an agreement with the City of Toronto to second Karen Thorburn to the Head of Corporate Initiatives position for a period of two years effective May 27th.
Karen currently holds the position of Project Director, Corporate Initiatives Unit in the City Manager’s Office. Karen’s secondment offers continuity and expertise relating to very complex projects as she has worked with the TTC, Metrolinx and provincial partners through various transit projects.
For those of you who don’t know Karen, she brings with her over 10 years of experience in public policy, planning and project management. She has co-ordinated and led strategic policy development, corporate initiatives and programs at the City, and for the past several years has been the lead of the transit co-ordination file for the City. Karen holds a Bachelor of Commerce and a Master’s in Public Policy as well as a Certificate in Project Management and PMP designation.
Please join me in welcoming Karen to the TTC. My staff and I look forward to continuing to support the organization through these exciting and challenging times.
Chief of Staff
May 17, 2019
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