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Office of the Chief Executive

TTC CEO Andy Byford 5/29/13 6:00 AM

Introducing our TTC Five-Year Corporate Plan

Dear Colleagues,

Over the past year, I have spoken and written about our need to have a plan that lays out a five-year strategy to transform the TTC from top to bottom.

I’m pleased to say that today we are launching the inaugural TTC Five-Year Corporate Plan.

Download the inaugural TTC Five-Year Corporate Plan

Our Plan outlines seven key objectives and a delivery strategy for each. Those objectives are: Safety. Customer. People. Assets. Growth. Financial Stability. Reputation. These are the things that we have to get right if we are to reach Our Vision – a transit system that makes Toronto proud. The Plan is the final piece in the jigsaw that we have put together over the last year-and-a-half to make our company more business-like and customer-focused.

My Executive Team and I have officially unveiled the Plan to management and supervisory staff at a series of Employee Town Halls held yesterday and today.

We described how the Plan will deliver those newly-developed corporate objectives. More critically, the sessions described the key role that all of our employees have in the delivery of a transit system that makes Toronto proud.

After these initial Employee Town Halls, the Exec and I will deliver a series of Roadshows over the summer and autumn months to allow all of our employees to understand the role that they will play in achieving our vision. These local presentations will be extremely important in engaging all of our staff in the need for change.

Andy Byford
Chief Executive Officer
May 29, 2013

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