Editorial Archive

Office of the Chief Executive

Commission seal 3/12/21 6:00 PM

Striving to achieve ultimate service by fall 2022

Yesterday (March 11), marked the one-year anniversary of when COVID-19 was declared a pandemic by the World Health Organization. The day was also declared a National Day of Observance to honour the 22,000 Canadians – and 2.5 million people worldwide – who have lost their lives to this virus. Earlier this year, we mourned the loss of one of our own, Joe Sottile, a five-year employee of the TTC. He continues to be deeply missed within our organization.

This has been a tough year – the toughest I can remember. The global pandemic has touched every part of our lives, from how we do our jobs to how we spend time with our family and friends. With all the uncertainty and heartbreak we’ve faced together, it’s easy to lose sight of the good things that have happened this year. I want to remind you there is a lot to be proud of. As the CEO, I have been amazed by the resiliency of our workforce, which has kept Toronto moving, despite all the challenges.

This week, virtual forums were held with the TTC Leadership Group. The sessions focused on the next year-and-a-half as we continue to fulfill the work outlined in our Corporate Plan (2018-2022) to achieve ultimate service by fall 2022. Work on the next Five-Year Plan is scheduled to get underway later this year.

The overview presentation I made to the TTC Leadership Group was similar to that presented to Commissioners last month, which can be viewed on the TTC’s Official YouTube Channel. Our accomplishments in transforming and modernizing the organization are truly abundant. Here are some of those achievements:
> System accessibility: With the retirement of all legacy streetcars, and the arrival of the last new, accessible streetcar, the TTC’s entire fleet of trains, buses and streetcars was declared accessible. On top of that, we completed easier access construction on six subway stations last year, bringing the total number of accessible stations to 52.
> Embracing Diversity: We introduced our 10-Point Action Plan and Five-Year Diversity and Human Rights Plan – our short- and long-term strategies to effect positive change with respect to diversity and inclusion within the organization.
> Five-Year Service Plan advancements: We launched our first-ever Five-Year Service Plan in 2019. By October 2020, we implemented the Eglinton East Bus Priority Lane as part of the City’s RapidTO initiative – the first of several corridors proposed in our multi-year plan. 
> Green Bus Program: We operate the largest fleet of battery-electric buses on the continent. We also continue to work with Ontario Power Generation and Toronto Hydro on arrangements to deliver needed electrification infrastructure to transition our fleet to zero-emissions by 2040.
> ATC progress: Last November, we announced the completion of the fourth phase of installation. ATC signalling now covers about 75 per cent of Line 1, from Vaughan Metropolitan Centre to Rosedale stations.
> Demand-Responsive Service: We continue to boost public confidence in public transit by providing demand-responsive service while putting the safety of our customers and workforce first. Despite deep ridership reductions, we’re still moving 300,000 to 500,000 customers daily.

The TTC has proven itself to be an extremely agile and resilient organization despite the many challenges and emerging priorities that have come before us. We’ve accomplished a lot and we have much more to do.

As we approach our 100-year anniversary on September 1, 2021, I want to remind you – nothing is impossible with the hard work and dedication of the entire workforce driving the TTC forward.

Please stay vigilant and keep safe.

Richard J. Leary
Chief Executive Officer
March 12, 2021

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