Editorial Archive

TTC’s expertise sought from around the world

6/2/17 6:00 AM

Earlier this week, the TTC was one of seven transit agencies to participate in a questionnaire put together by our counterparts in New York City as they grapple with aging subway infrastructure and increasing ridership.

This is very topical for us in Toronto, of course. In just the last five years, TTC ridership has increased by 40 million and we have been working flat out to upgrade infrastructure, modernize our vehicle fleets and add much-needed system capacity.

I take satisfaction from the fact that the TTC’s advice is being increasingly sought by others, both at a corporate level and through the expertise of individuals that we have recruited or promoted from within and that are seen as expert in their field.

While we know that the job to modernize the TTC is not yet complete, improving customer satisfaction, rejuvenated system performance and the fact that we are delivering multiple megaprojects simultaneously is attracting interest in the industry and we are happy to share the results.

This works both ways, of course, and we keep close tabs on developments and best practices in other cities to further improve your service and deliver a transit system that makes Toronto proud.

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