Editorial Archive

Transparency: a hallmark of TTC accountability

7/28/17 6:00 AM

An underlying principle of our ongoing modernization of the TTC is to be transparent and accountable in the way we do business.

With this in mind, we have progressively opened up performance data so that it is visible and available to customers on our website (and on this page). Key performance indicators provide a snapshot of daily performance on our surface and subway network. Even greater detail is publicly available through my monthly CEO Report to the TTC Board that details virtually everything that we are doing on your behalf.

The CEO Report also contains updates on the progress of critical projects, as well as statistics on people- and safety-related issues, such as our recently launched random drug and alcohol testing program.

When bad news strikes, we don’t hide. Rather we explain what has happened and why, including keeping Torontonians informed about the progress of major internal investigations, such as benefit fraud. Where some companies might choose to supress such stories, we do not, confident that the vast majority of TTC employees are true professionals that abhor the bad actions of a few.

Our approach is to be accessible, proactive and open, consistent with the customer-led ethos that we are building in our customer-facing teams. Our website features videos to help riders understand the intricacies of the TTC and to flag upcoming changes to service. In parallel, articles such as this are designed to give you an insight into the work we are doing to modernize the TTC.

Running a transit agency is a relentless challenge, but I firmly believe it is made easier by being honest with our riders and accountable to the people of this great city.

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