Editorial Archive

New Year promises big things at TTC

1/6/17 6:00 AM

Happy New Year to one and all!

The arrival of 2017 means the TTC is now in the final phase of its five-year plan to modernize the TTC’s infrastructure and processes, and to transform our culture to be customer-led.

While much remains to be done over the next 12 months, the TTC will look and feel very different from how it was back in 2012, when it was clear to me that a comprehensive overhaul was required.

By the time 2018 rolls around, about 80 new streetcars and more than 250 new buses will be on Toronto’s streets. New signalling will be controlling trains automatically on a portion of Line 1 Yonge-University, and the Spadina Subway Extension will be open to York University and five other stations into York Region. PRESTO will have largely replaced passes, tokens and tickets.

Behind the scenes, processes will have been upgraded to make the TTC more business-like and efficient, and we will have begun to move Station Collectors out of their booths, while a new role – Customer Service Agents – will see TTC employees roaming stations and assisting customers with directions, during emergencies or with fare purchases. Further progress will also have been made on cutting the number and duration of delays.

Of course, there will still be more to do and we are already drafting our next five-year strategy.

By the end of this year, I am confident that we will have achieved our objective: a modern, customer-friendly TTC of which Toronto can be proud.

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