TTC shares best practices with visiting transit leaders6/10/16 6:00 AM
A key objective of our five-year modernization of the TTC is to improve the general standard of management and employee performance across the company.
To that end, we identified People as one of the seven strategic objectives within our plan, recognizing that a fundamental change of culture was required if we are to deliver consistently excellent service. The People Objective contains a myriad of work streams, including work to improve how we recruit, train, retain and inspire our people, introduction of management development programs and targeted recruitment of experts in their field to fill skill gaps that could not be addressed from within.
A lot of progress has already been made. I am proud of the fact that we have taken positive action to increase the number of high quality women and people from diverse ethnic backgrounds into senior positions, to achieve – on merit – a more capable management team that more accurately reflects the city that we serve.
Another facet of our people plan is to make the company more outward-looking. While the TTC has a lot of in-house expertise, we should look to import best practice and learn from other organizations and to that end, the TTC participates in a number of national and international transit associations.
This week, the TTC is hosting a visit from six other major North American properties as part of a program to develop future transit leaders. Participants, including two TTC delegates, have been identified as having high potential and they will spend the week learning about the TTC and offering their advice and observations on what they see.
This is just one of many programs that we have launched to improve the quality of management at the TTC, and to ensure that such improvements endure.
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