Editorial Archive

New Customer Charter commits to ongoing improvements on your TTC

2/5/16 6:00 AM

Three years ago, we launched the inaugural TTC Customer Charter, our public promise to deliver ongoing improvement to your service.

The Customer Charter tracks specific initiatives that we are working on in addition to getting you from A to B. It enables you to hold us accountable if promises are not met, and it is designed to demonstrate our commitment and determination to enhance TTC service through incremental improvements – recognizing that more fundamental upgrades like replacing track and signals will take longer to achieve.

Earlier this week (Feb. 3), we unveiled our 2016 promises. Like its three predecessors, the 2016 Charter contains a list of time-bound improvements that we will make, 35 in total for this year alone, in areas that customers have told us are important. These include initiatives across all five of our modes that address issues, such as the punctuality and reliability of service, the cleanliness and ease of use of the system and the provision of timely, useful information.

While some initiatives are new for this year, such as the rollout of new fare gates to support our new PRESTO smartcard, others build on what we have already delivered in our last three Charters – the various mega projects that we are working on and our ongoing, relentless focus on the basics that must be got right to deliver quality transit service. You can expect to see more new streetcars, more express bus services, additional customer information screens, fewer short turns on bus and streetcar routes, fewer subway delays and better signage at transit stops – to name just six of our promises.

The full list of this year’s Charter offer can be found at ttc.ca. Every quarter, we will publicly report on our progress, in line with a further, ongoing promise: to be a modern, transparent and accountable organization that makes you proud.

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