Editorial Archive

Track fire, emergency alarms … what happened Tuesday on TTC

2/12/16 6:00 AM

This week, I had intended to write about our progress towards making the TTC fully accessible. After a severely disrupted Tuesday (Feb. 9) morning rush hour on Line 1, however, I feel you are owed an explanation for what happened.

After an incident-free start across all lines, a fire on the tracks just south of Davisville Station suddenly required ‎service to be suspended in the area while TTC staff and Toronto Fire personnel worked to make the area safe – a priority we will never give way to. In the meantime, shuttle buses were ordered and additional staff deployed to assist customers during the inevitable disruption.

After 35 minutes, service resumed, but a subsequent series of emergency alarm activations caused further delays and service suspensions. The root cause of these alarms was the track fire and I have challenged my team as to why this happened. The ensuing emergency alarm activations, however, meant that every time we got trains moving, service was suspended again.

We let you down on Tuesday. I understand the frustration and apologize unreservedly for this.

But I need your help. If you ever feel unwell, please exit the train at the next station so we can best get you the assistance you need. Think of the emergency alarm like you would 911. It is for emergencies – and I encourage you to use it in an emergency. When an alarm is activated, please know that we must investigate and that can take time, causing delays across the entire line.

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