Editorial Archive

Embracing new, innovative ways to make your TTC better

4/24/15 5:00 AM

While modernization of the TTC is primarily about renewing vehicles and infrastructure, adopting modern business practices and transforming our culture, it’s equally important that we be open to new ideas.

In the past, the TTC has been criticized for a perceived reluctance to consider new ways of working or the adoption of new technology. Whether or not that was ever valid, we are now very much open for business, receptive to doing things differently to the ultimate benefit of our riders.

To that end, we actively seek out best practice from across the globe. Through our membership in various benchmarking and industry peer groups, we have changed the way we overhaul our escalators, adopting best practice from elsewhere to reduce the amount of downtime.

We have also introduced fresh thinking via recruitment of external candidates to key positions, and we are increasingly using industry-proven products, rather than home-grown solutions.

Finally, we are actively talking with academics and industry experts about ways to squeeze more capacity out of our network today, as we wait for new‎ infrastructure to be built.

Every week people contact me with their suggestions for how to improve TTC service. While things are not always as easy to fix as they might first appear, I always listen to new ideas – not least to demonstrate that we are serious about making the TTC more modern, flexible and innovative in its outlook.

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