Editorial Archive

Weekend closures results in more reliable TTC service

10/9/15 6:00 AM

Our recently released customer satisfaction scores reveal increased satisfaction with reliability of the subway, driven by a large decrease in the number of incidents and associated delays.

This is pleasing because we have invested a lot of effort into improving subway service, focusing our teams on identifying and tackling the root cause of every delay.

As a result of this sustained focus, our train fleet is now far more reliable. We have also greatly reduced delays due to external factors (such as use of the emergency alarm) as well as things within our direct control, such as having crews in the right place at the right time.

The biggest improvement will come once we have replaced our signalling system om Lines 1 and 2. Some of our signals are more than 60 years old and while still safe, they are well beyond their design life and increasingly unreliable. Sections of track are also in need of replacement to avoid the need for speed restrictions.

For that reason, we will continue to need weekend subway closures to enable us to undertake the painstaking task of replacing track, signals and control equipment. This can only be done when the service is not running and longer closures mean we can get far more done than the few hours available on a weeknight. After all, a full-day closure is equal to about five weeks of night work.

We know that subway closures cause inconvenience and frustration, but I ask that you continue to bear with us while we install state-of-the-art systems that will deliver world-class reliability, enable us to run more trains and extend the hours of subway operation to meet the needs of this great city.

Latest News

 New Corporate Plan cover

TTC Corporate Plan 2018-2022

Advancing to the next level.

Corporate Notice

COVID-19 update: positive test at Mount Dennis Division.

In Memoriam

Catenacci, DiSimone, Middleton, Morrison, Niemeyer, Olsen, Shaw, Smith, Steele, Vitale.

The Coupler wants to keep you connected

The Coupler invites all employees and pensioners to sign up for TTC news and headlines via our mailbox at coupler@ttc.ca. Simply send us an e-mail request from your personal e-mail address and include your full name, badge number or pensioner number and work location or home address. Note: personal information is for verification purposes only. Please call Senior Communications Advisor/Editor Mike DeToma at 416-393-3793, or e-mail mike.detoma@ttc.ca, for more information.