Weekend closures results in more reliable TTC service10/9/15 6:00 AM
Our recently released customer satisfaction scores reveal increased satisfaction with reliability of the subway, driven by a large decrease in the number of incidents and associated delays.
This is pleasing because we have invested a lot of effort into improving subway service, focusing our teams on identifying and tackling the root cause of every delay.
As a result of this sustained focus, our train fleet is now far more reliable. We have also greatly reduced delays due to external factors (such as use of the emergency alarm) as well as things within our direct control, such as having crews in the right place at the right time.
The biggest improvement will come once we have replaced our signalling system om Lines 1 and 2. Some of our signals are more than 60 years old and while still safe, they are well beyond their design life and increasingly unreliable. Sections of track are also in need of replacement to avoid the need for speed restrictions.
For that reason, we will continue to need weekend subway closures to enable us to undertake the painstaking task of replacing track, signals and control equipment. This can only be done when the service is not running and longer closures mean we can get far more done than the few hours available on a weeknight. After all, a full-day closure is equal to about five weeks of night work.
We know that subway closures cause inconvenience and frustration, but I ask that you continue to bear with us while we install state-of-the-art systems that will deliver world-class reliability, enable us to run more trains and extend the hours of subway operation to meet the needs of this great city.
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