Editorial Archive

Customer satisfaction at 81%: TTC survey

10/30/15 6:00 AM

This week, I was very pleased to brief the TTC Board on a further increase in our customer satisfaction ‎score.

For this year’s third quarter (July to September), we achieved a record-high 81 per cent of customers that rate their transit service as good or excellent. This builds on a ‎second quarter score of 79 per cent, the previous highest score, and reflects the sustained effort we have made to improve all aspects of our service.

What is particularly significant and encouraging is that satisfaction with service has strongly increased for frequent riders: that is, those most likely to be impacted by delays. This is pleasing, given the work we have done to tackle gapping, bunching and short turning of vehicles on surface routes, and to eliminate root causes of delay on the subway.

Our mission now is to build on these achievements to further improve service. By the end of this year, the PRESTO smartcard will be available on all streetcar routes, and by the end of next year, across the whole TTC – a year earlier than originally planned.

We will also continue to press Bombardier to speed up delivery of our new accessible streetcar fleet. And we will continue to roll out additional service to increase frequency, cut crowding, and speed up your ride.

The transformation and modernization of the TTC is well underway. Thank you for your continued belief and trust in your TTC.

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