Editorial Archive

TTC’s No. 1 priority: your safety

5/15/15 6:00 AM

Moving 1.8 million customers a day on North America’s third largest transit network is a major undertaking and a lot goes into giving you a smooth, safe ride.

While we continue to put great effort into improving the reliability and ambience of your trip, the most important priority is, and always will be, to keep you safe and secure. The TTC has one of the best safety records of any major transit organization and we intend to keep it that way.

To that end, we constantly review ways to improve the safety of our operation and the security of the TTC network. From vehicle design, to provision of designated waiting areas on our subway platforms, from enhanced staff training, and from reviewing every incident to see where we could have done better, our approach to safety is proactive and designed to minimize risk.

Every four weeks, a CEO-led safety executive committee reviews safety-related key performance indicators and identifies corrective actions to be implemented. At the same time, we are leading the way among North American transit systems by adopting a safety, health and environmental management system based on a best-practice model used in Sydney, Australia.

The good news is that many safety indicators are showing sustained improvement, including critical indices such as customer accident rates on our various modes (bus, streetcar, subway, paratransit vehicles).

With ever-increasing pressure on our network, and with ever more congested roads for our surface transit to navigate, the need for vigilance is greater than ever. You can, therefore, be rest assured knowing that your safety will always be our number one priority.

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