Special Constables have a mandate to keep the TTC the safer way3/6/15 6:00 AM
Keeping you safe and secure while you ride the TTC has always been our top priority.
For that reason, I am pleased to announce that our Transit Enforcement Officers are progressively being awarded Special Constable status, the result of two years of hard work with the Toronto Police Services Board to give our officers greater authority.
Special Constable status means that our officers are able to be much more effective. Previously, Transit Enforcement Officers had to rely on police to deal with even very minor offences. This meant having to wait for a police officer to arrive to deal with incidents, such as drunkenness on a vehicle or trespassing on subway tracks – not necessarily a priority for our police colleagues, but very much so for us, given the huge disruption to service caused by such behaviour.
To acquire Special Constable status, each officer must undergo background checks, plus additional training to police officer standards to ensure our Special Constables understand their authority and responsibilities.
The Special Constable team is here to help you – its role is to support other TTC staff in providing excellent customer service. But Special Constables also have a mandate to enforce TTC bylaws – reasonable rules that keep the system safe, secure and pleasant for all to use.
I have set an overall target to cut subway delays by 50 per cent over the next five years. While much of this improvement will come from replacement of worn out track and signals, as well as by better management of the service, we must also tackle the hours of delay caused by the behaviour of a few that frustrates and inconveniences riders who just want to get from A to B without delay.
This transition marks another piece in the jigsaw to create a transit system that makes Toronto proud. It also represents delivery of another Customer Charter promise and it comes as we gear up for this summer’s Pan Am and Parapan Am Games when system safety and security will be more important than ever.
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