Editorial Archive

More TTC service this fall on heels of a great summer so far in Toronto

7/31/15 6:00 AM

After a very successful Pan Am Games transit operation, my team is gearing up to provide equally customer-focused and friendly service to the Parapan Am Games starting Aug. 7.

Over an intense 17-day Pan Am Games period, 1,600 TTC staff worked as customer service ambassadors, joining their operational colleagues from across the TTC to ensure a trouble-free and welcoming transit network. Our success was the result of intensive planning and it was great to receive positive feedback from Torontonians and visitors alike, delighted with the level and quality of service provided.

Our attention has now turned to the ongoing process of improving everyday TTC service, a task that becomes increasingly important as customer numbers continue to rise. On Monday, Mayor John Tory and TTC Chair Josh Colle announced the latest in a series of service improvements that we have been working on, part of the package of measures that my team proposed back in August of last year, subject to available funding.

This latest batch of improvements will see 26 bus and seven streetcar routes across the city receive a noticeable improvement in service quality, resulting in shorter wait times, less crowding and a better chance for customers to get a seat. This improvement to current service largely reverses off-peak service cuts that were made in February 2012, and are in addition to improvements announced to 61 routes in the spring. The increased service will start in September, and is made possible by the $95-million investment in transit in the City’s 2015 Budget.

Monday’s announcement complements other service improvements that have been announced in recent months, including children 12 and under riding free on the TTC; the expansion of overnight service; improvements to all-day, every-day service across the city; and bolstering the 10-minute-or-better service network.

It’s all part of delivering our vision of a transit service that makes Toronto proud.

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