TTC planning key to a positive transit experience7/24/15 6:00 AM
The Pan Am Games conclude this weekend and it all went very smoothly on the TTC, with only a few minor incidents for our response teams to handle. Across the system, TTC staff, including my Executive Team, fanned out to assist customers and to provide a warm welcome to visitors from the Americas and the Caribbean. We now look forward to welcoming visitors to the Parapan Am Games that get underway Aug. 7.
The smoothness of the operation was due, in large part, to the extensive contingency planning undertaken in the run-up to the Games, but also to the ongoing dedication and professionalism of TTC staff from across the company, all focused on one aim: to deliver great transit service, day in and day out.
This attention to detail is not unique to the Games’ period – it’s how we now do things at the TTC. For years, a fix on failure approach was used, but that is changing to one of proactive maintenance, thereby minimizing the risk of equipment failure in the first place.
It will take some time for the benefits to be felt as we play catch-up after years of deferred maintenance. Bus reliability is unacceptably low, so we are undertaking a comprehensive maintenance program to achieve industry best-in-class performance within two years. Similarly, our subway track and signal teams are increasingly using historical data and real-time diagnostics to spot trouble and take action before it affects service.
This is all part of the TTC’s plan to deliver a transit system that makes Toronto proud. I liken this challenge to a jigsaw puzzle with many varied parts. I’m hopeful you are beginning to notice the fruits of our efforts as you ride your TTC.
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