Editorial Archive

Safety before service is the TTC’s mantra

1/16/15 6:00 PM

These are increasingly busy times as we push on with delivery of the many initiatives and projects designed to modernize the TTC.

Work is progressing apace on the roll-out of the PRESTO farecard, the introduction of our new streetcar fleet, construction of the Toronto-York Spadina Subway Extension and re-signalling of Line 1. We are making progress in changing the TTC culture to be truly customer-led, and we are working hard to improve all aspects of our service offer. Moreover, we continue to carry ever-rising numbers of customers on a system that is struggling to keep pace with the city’s growth.

At a time of such relentless change, it is more important than ever to remain focused on our number one priority – keeping our customers and employees safe.

The TTC has always had a strong safety culture and this remains the case. While recent, tragic events have given cause for concern, the overall safety record of the TTC remains very good, especially when seen in the context of over 530 million customer journeys a year – and over 250 million service kilometres logged annually.

When incidents do occur, they are thoroughly investigated for root cause to determine what can be done to prevent a recurrence. Our operating procedures put customer and employee safety first, a good example being our approach to reports of fire or the smell of smoke in the subway. In such circumstances, service is suspended while the Toronto Fire Service and TTC staff investigate.

Our employees receive job-specific training and our mantra is that of safety before service, meaning that we would rather a service be late than have anybody’s safety put at risk.

It is with this philosophy in mind – and following recent events – that we are undertaking a review of how we recruit, train, supervise and recertify our Operators. They already deliver safe service day in and day out in an increasingly busy environment. We are determined to keep it that way.

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