Editorial Archive

TTC renewal underway on many fronts

2/20/15 6:00 AM

Our Five-Year Corporate Plan to modernize the TTC is made up of three key elements.

In previous columns, I have described the steps that we are taking to modernize ou‎r vehicles and our infrastructure and this is a theme that I will return to next week when I will update you on the delivery of our new streetcar fleet.

Last week, I outlined how we are working to transform the culture of our company to make it customer-led, welcoming and consistently excellent.

The third element is a comprehensive review and renewal of our business processes to make us more efficient, to enable us to provide better customer service and to create a transit authority that is fit for the future.

We are reviewing every aspect of our operations to incorporate best practice and to leverage efficiencies from modern business systems. Most of the TTC’s business platforms date back to the 1970s, including those that provide financial and people information. We have kept these systems going as long as we can, but this is inherently inefficient so we made the case last year to migrate to a modern System Application and Products (SAP) platform that will streamline our administration.

In that same business case last year, we secured funding to fit our surface vehicles with a modern tracking and communications system, replacing the 1970s-era, text-based arrangement that holds us back from keeping customers fully informed. This new system will be fitted to streetcars and buses by the end of next year and in parallel, we will create a unified control centre‎, co-located with the existing subway control facility, to provide better oversight of our street-level operations.

Every other process will be reviewed to ensure that it adds value and that it puts customers first. We are adopting modern Enterprise Risk and Safety, Health and Environmental Management systems, building on best practice from around the world. We are also tracking each part of our transformation via a dedicated Program Management Office, which is new to the TTC.

Modernizing the TTC is like piecing together a jigsaw puzzle. A lot has been done in the past three years, but much remains to be done. These are exciting times at the TTC as we work steadfastly towards creating a transit system that makes Toronto proud.

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