Editorial Archive

TTC ready for Parapan Games – and beyond

8/7/15 6:00 AM

Today sees the start of the Parapan Games and the TTC is once again ready for the challenge.

After a very successful Pan Am Games period, we are 100-per-cent focused on getting visitors and Torontonians to the Parapan events that take place over the next eight days. Our 1,600-strong team of TTC staff ambassadors will be out and about, providing customer information and a warm welcome to visitors. And this Sunday, we will once again open the subway early, starting at 6 a.m.

The Pan Am and Parapan Am Games have provided the TTC with the opportunity to showcase our core business – delivery of quality service to 1.8 million customers a day. While extra resources have been deployed to ensure everything runs smoothly, the real challenge is to replicate that success every day for our daily riders against a backdrop of limited funding, rising ridership and aging infrastructure.

Our Five-Year Corporate Plan does just that. We are working very hard to update everything we do, including introduction of new vehicles, replacement and enhanced maintenance of critical infrastructure, an overhaul of our processes and systems, and an all-out push to make you feel valued as a customer, based on a refreshed, revitalized corporate culture.

Over the coming weeks, we will introduce further route enhancements to reduce crowding levels and provide increased frequency of service at night, in the off-peak and on our busiest routes. We are able to do this because of the additional funding that we secured in this year’s budget, the result of a successful campaign for transit funding over the past three years.

With more service coming on stream, better management and attention to detail, and a rejuvenated, customer-led culture, the TTC is well-placed for the Parapan Am Games and beyond.

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