Editorial Archive

A hive of activity as TTC prepares for service each morning

10/3/14 6:00 AM

Last week’s column described the various activities that take place each night to keep our transit system in a safe, state of good repair, ready for service the next day.

Unlike many cities, Toronto benefits from public transit 24 hours a day, but a lot goes into ensuring a smooth start-up each morning, day in and day out.

At around 4.30 a.m., while night buses and streetcars are still running, preparations begin in earnest to deliver daily service to 1.7 million riders.

Transit Control must ensure that employees and equipment are clear of tracks so that workcars may return to the yard. Only then can the first service trains leave their respective carhouses.

By 5 a.m., our bus and streetcar divisions, including Wheel-Trans, are hives of activity as the first wave of Operators begin their day, collecting fareboxes and run sheets and performing circle checks on their vehicles to ensure everything is in working order before leaving the garage.

By 6 a.m., station Collectors have opened their stations and the first subway customers arrive. Daytime Janitors start the first of many patrols to remove garbage, perform minor maintenance and clean spills throughout the day.

By this time, too, the first shifts of Transit Enforcement Officers and Transit Fare Inspectors have each received their briefing before fanning out across the network.

In our garages, Mechanics and Technicians resume work on the maintenance and repair of vehicles and equipment, while response teams are poised to deal with incidents that occur on the road that require immediate attention.

Every day, nearly 13,000 TTC staff work hard to provide service to North America’s third largest, and least subsidized, transit system. While we recognize that much remains to be done, we are all focused on a philosophy of continuous improvement, our common goal being to make you proud of your TTC.

Tuesday (Sept. 30) saw customers experience a seven-hour service disruption on a portion of Line 2 as a result of damage to the subway tunnel by a non-TTC contractor working nearby. Rest assured, customer safety was never compromised. My team is now affecting permanent repairs and action is being taken to ensure something like this never happens again.

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